Show Posts - Centurionha8

A final update that after emailing the MP the PCN was cancelled.  Thanks all!

Thanks for the replies.  I'm going to try her MP and see what happens.  The leisure centre told me that previous users have had the charge reduced to £20

Hi EveryoneComplete newbie here, so apologies in advance if I make any errors.  I wish I had read this forum beforehand.I'm writing on behalf of my mum, who is 78 years old and a Blue Badge holder.She received a PCN from ParkingEye for an alleged transgression whilst using the Aspire Leisure Centre.  She is a member there, having been referred by her GP for physio.  She visits multiple times per week.https://maps.app.goo.gl/4cF48XbZfNEJCkmcAThe leisure centre has free parking for 4 hours, but requires VRN entry at a terminal at the reception. There is no confirmation sent from the the terminal to state that the vehicle has been registered.  My mum has done this every time since she joined.  As she has been classed as vulnerable, the leisure centre have put her VRN on a whitelist.On the day of the PCN, she was using a courtesy vehicle from Enterprise, having been involved in a road traffic accident and her normal car was in for repair.ParkingEye have issued a PCN stating that she did not enter the VRN in the terminal.  She is adamant that she did, and for the courtesy car, not her normal car.  I even sent her a photo of the car registration to ensure she had it to hand for when she went to the leisure centre.I wish I had read this forum, but have already sent in the first appeal.  I confirmed that she was the vehicle hirer/driver.  The initial PCN had been sent to Enterprise Rent-a-Car. The leisure centre are saying there is nothing they can do to cancel the notice.  However, they have provided me a screenshot to say that she was at the leisure centre for a pre-booked activity covered the period of the PCN.I sent the appeal to ParkingEye, along with copies of her Blue Badge & screenshot of her booking.ParkingEye have replied that she has not provided any proof that she did enter the VRN into their system, which is an absurdity.  Below is an extract of the text they have sent:"In your appeal you state that the vehicle was registered to park on site for the duration ofthe stay. After reviewing our records, we are unable to locate any vehicle details thatmatch or resemble your vehicle registration within our system.In order for us to consider your appeal, we kindly request you provide further evidence toconfirm your vehicle was registered to park on site."I have further responded, restating that she was on the whitelist as a vulnerable leisure centre user, provided evidence of a pre-booked session, and asked various questions about the integrity of their IT systems.  I expect this to get rejected.Any advice on how to proceed?  I have no faith in POPLA.My mum has been through cancer and mobility issues over the last 5 years.  The leisure centre is a lifeline for her.  I was worried that after being involved in a car accident, she would become housebound, but thankfully she continued to use the leisure centre.  I don't want her to be deterred from using the leisure centre due to these frivolous PCNs.I've attached copies of her PCN, and the correspondence with ParkingEye.Given the car park is actually free with a 4-hour limit, and my mum stayed for about 90 mins, what is the actual loss that they can charge for? Thank you! [ Guests cannot view attachments ]