Free Traffic Legal Advice

Apologies for the delay.

I've made the complaint to both ICO and BPA. I've also taken your advice and emailed Moorside with the below text you have provided. What are the next anticipated steps from Moorside, and is there any timelines in relation to how long this could take to be completely finished?

Am mindful it's been 7 months since the initial "infringement".

I appreciate it's been a couple of months since my last post but I've just recently received a "Letter Before Claim" from Moorside Legal.

It's predominantly stating that I have an unpaid invoice of £170. It threatens of a CCJ, and on the letter only gives 3 options of contact for paying and I need to reply within 30 days. Letter is dated 21st of October, I've only just returned from a week away to receive this letter.

What are the advisable next steps? I'm conscious that nowhere on their letter does it include an email address to contact them so not sure how to reply to this to dispute it?

Thank you for all of your advice over the past month, it's definitely helped give me reassurance.

Today, I have received a text message from TraceGroup stating: "pending legal action"- can I assume that the advice remains the same in terms of ignoring them?

What can happen as next steps as I've not received any form of communication from NCP from my 4 attempts of communication on July 4th and July 24th(email), two completed forms, the most recent on the 25th of July which I screen recorded. Any further advice in terms of what to expect would be greatly appreciated.

Thank you for the advice. I've tried speaking with them once more, however their complaints email is no longer being monitored, and the web chat advisors keeping sending me to complete a form which doesn't give you an email confirmation that it's been logged, so despite sending 1 complaint almost 4 weeks ago, and another last week, I've still not receiving communication from them.

Even the DRN email which I sent, doesn't seem to be actioned so am perplexed as to what to do moving forward.

Trace group as still calling me every 3 days for which I took the advice and am ignoring. Any advice as to what I can do as next steps?

Having followed instructions and sending through the complaint, I've not received any communication back from NCP. With almost 3 weeks having passed, should I be following up with them as I'm still receiving letters through from Trace Group?

I recently received a debt collector letter through for a parking infringement on the 1st of April this year. I didn't receive the original parking charge correspondences from NCP as my car was registered to a previous address(my own mistake which has now been rectified).

The car park in which was used is Car Park 4, it has 10 minutes free parking to allow drop offs and pick ups. Previously it was ticketed barrier in which you would go to a pay machine to validate/pay your ticket. In April, the system had changed and become automated(the ticket machines are still there, however I'm assuming they've been changed to a enter your reg style  machine), the duration couldn't of been for anything more than 5 minutes as it was a drop off and exit straight away, with the assumption that if there was a need to go to a ticket machine to validate parking, the barrier wouldn't raise. However, the barrier raised, meaning exit straight away, assuming that because this was within the 10 minute window, there was no need to go to a machine.

Having emailed NCP to try and appeal, they're advising me that all correspondence should go to the debt collectors, the debt collectors are sending me to their client.

1.) Do I have valid grounds to appeal this?
2.) What is the best course of action to follow?

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