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Just bumping this up so for a reply and just to add DCBL tried to call me again yesterday, thank you

Hi,
 
So I have had my mediator appointment now (my mistake it was 9th Feb not 9th Jan) and mediator was very nice, he went through everything with me then called DCBL and they offered to settle for £220.
 
Obviously I said no but honestly I was expecting a lower offer (even though I would still have said no) so is usual for them to come with an offer this high?
 
They also said they had not had any evidence from me of the £100 payment – this is not true as I provided via email and so have the evidence of that.
 
DCBL have also tried to call me a several times (inc. four times this last week since mediation and automated voicemail message asking to call them back), I was working anyway so didn’t answer and as I want anything in writing but if they call again am I OK to continue ignoring or should I respond to let them know I want things in writing (i.e. would the court if it gets that far look badly on me not answering).
 
In terms of next steps, mediator advised I will get a court date but it maybe 6-12months, in terms of knowing if DCBL will proceed will they usually make that determination when have to pay the (additional) court fee as it sounds like they have already had to pay an initial fee (per mediation email)
 
Note: I don’t know if this has any impact but my nearest court is Crewe and DCBL being based in Runcorn that is close by and so just wondering if they are more likely to pursue cases that are close / easy for them to attend….?
 
Thanks,
Helen.

Hi,
 
So I have had my mediator appointment now (my mistake it was 9th Feb not 9th Jan) and mediator was very nice, he went through everything with me then called DCBL and they offered to settle for £220.
 
Obviously I said no but honestly I was expecting a lower offer (even though I would still have said no) so is usual for them to come with an offer this high?
 
They also said they had not had any evidence from me of the £100 payment – this is not true as I provided via email and so have the evidence of that.
 
DCBL have also tried to call me a several times (inc. four times this last week since mediation and automated voicemail message asking to call them back), I was working anyway so didn’t answer and as I want anything in writing but if they call again am I OK to continue ignoring or should I respond to let them know I want things in writing (i.e. would the court if it gets that far look badly on me not answering).
 
In terms of next steps, mediator advised I will get a court date but it maybe 6-12months, in terms of knowing if DCBL will proceed will they usually make that determination when have to pay the (additional) court fee as it sounds like they have already had to pay an initial fee (per mediation email)
 
Note: I don’t know if this has any impact but my nearest court is Crewe and DCBL being based in Runcorn that is close by and so just wondering if they are more likely to pursue cases that are close / easy for them to attend….?
 
Thanks,
Helen.

Dear Helen Elizabeth White,
 
I write further to our correspondence dated 03/12/2025 in acknowledgement of your complaint. I have conducted a full review of the issues raised within your complaint and the outcome of this review is detailed below.
 
For context, your file relates to an unpaid Parking Charge issued on the 19/10/2023 at Hill Street – Birmingham due to the P&D/permit purchased did not cover the date and time of parking. DCB Legal were instructed on 03/06/2025 by our Client, Euro Car Parks Limited as all previous attempts to recover payment were unsuccessful and no successful appeal was lodged.
 
Upon instruction, DCB Legal issued a formal Letter of Claim in accordance with the Pre-Action Protocol. We received no payment; hence, a Claim was issued against you on the 16/09/2025 under Claim Number XXXXXXXX. You filed a Defence dated 30/09/2025.
 
For clarity, all employees of DCB Legal operate under the oversight and supervision of its qualified Solicitors and all processes/files are reviewed and approved by our Solicitors before any legal action is taken.
 
In respect to your reference to the Legal Services Act 2007 and the recent well-known case law of Mazur v Charles Russell Speechlys, we can confirm that in line with standard practices, DCB Legal is currently reviewing its operational processes with a view to ensuring continued compliance within the supervisory framework and regulatory requirements. We are aware that we are not the only Solicitors firm to be reviewing its processes, and this affects activities across the legal industry.
 
Due to the above, the Claim Form has been served in line with the Legal Service Act, as such your comments bear no relevance to your case.
 
Due to the above review and the history of your file, DCB Legal will not be upholding your complaint. If payment is made of the Claim balance of £281.76, then legal proceedings will cease. Failure to make payment will result in the continuation of legal proceedings.
 
DCB Legal are meeting their legal obligations and are continuing to act professionally, as such we consider your complaint file closed. Payment can be made via bank transfer to our designated client account: -
 
•                     Account Name: DCB Legal Ltd Client Account
•                     Sort Code: 20-24-09
•                     Account Number: 60964441
 
You must quote the correct case reference 711200094142ECPL when making payment. If you do not, we may be unable to correctly allocate the payment. If further action is taken by us as a result of an incorrect reference being quoted, you will be liable for any further fees or costs incurred.
 
Alternatively, you can contact DCB Legal Ltd on 0203 434 0424 to make payment over the telephone or online at https://dcblegal.co.uk/response/pay-online/
 
 
Kind Regards,
 
Rhiannon Marsh
Complaints and Compliance Associate
DCB Legal Ltd

Hi and thanks again for the help.

I sent the DQ on Friday to DQ.CNBC@justice.gov.uk and info@dcblegal.co.uk.

Had sent the other 3 emails re. Sarah Ensall a few days earlier as soon as I got back.

Will let you know as soon as I hear anything more.

Thanks,
Helen.

Thanks once again for the info.

I haven’t yet received my own N180, once I do will let you know if any questions.

I did send the follow-up email to DCB Legal on Sarah Ensall last Tuesday but they have not responded so can you let me know how I take this forward with the court…?

Thanks,
Helen.

So today I received the following email from bulklitigation@dcblegal.co.uk:


Good Morning

Having reviewed the content of your defence, we write to inform you that our client intends to proceed with the claim.

In due course, the Court will direct both parties to each file a directions questionnaire. In preparation for that, please find attached a copy of the Claimant's, which we confirm has been filed with the Court.

Without Prejudice to the above, in order to assist the Court in achieving its overriding objective, our client may be prepared to settle this case - in the event you wish to discuss settlement, please call us on 0203 434 0433 within 7 days and make immediate reference to this correspondence.

If you have provided an email address within your Defence, we intend to use it for service of documents (usually in PDF format) hereon in pursuant to PD 6A (4.1)(2)(c). Please advise whether there are any limitations to this (for example, the format in which documents are to be sent and the maximum size of attachments that may be received). Unless you advise otherwise, we will assume not.

 
Kind Regards,
Litigation Support
DCB Legal Ltd

Thanks again for the information and as I don’t have a PDF scanner have found the online version of N9B form that I assume I can use:



Then I fill this in and include along with defence form that I sign as above and convert to PDF.

Thanks,
Helen

Thank you for the information and I will use it and submit the electronic form this weekend.

I did have one question, should I not put anywhere in the defence that I have already actually paid £100 as if it did go any further I would want to use that…?

Thanks,
Helen