Show Posts - MS2804

Hello,https://drive.google.com/drive/folders/1IqXIpvo5iICOk9vMRbPtGqJWdazOXpR9?usp=sharingGoogle Street View:https://maps.app.goo.gl/QHW1UaJ5TdtxCb8Y7I parked at Dartmouth Park Hill, initially tried to pay for parking by calling the phone number advertised on the parking sign (see attached phone call log). After I registerd then reentered my phone number, I was then asked enter to enter "my pin" or the last 4 digit of my card number which I used “last time” to “fast track, however I had never received a PIN (see attached text screenshot) nor have I ever paid for any parking via Ringo so the last 4 digits of card wouldn't work. I then tried to pay by app as advised by the automated telephone system, I had difficulties logging into the app because of incorrect login details, and when I eventually got through, I selected my intended parking duration (2 hours max as advertised), but I could not progress onto the payment screen after multiple attempts. I spotted one of the council's parking enforcement officers when I was looking for a parking space, so I suspected they must be roaming around the area, so I left my car unattended to find one of them to get help (a mistake here in hindsight). I eventually bumped into one of them at around 12.40-12.45, I showed her my phone/Ringo app proving that I have been trying to pay but just couldn't. She advised me she had already just issued a ticket, but nevertheless advised me to get in touch with the council who could radio her to confirm I had indeed shown her proof of payment attempts. I phoned the council and was put through to “parking enforcement,” which turned out to be PCN adviceline/“customer service” who have no authority to do anything about this ticket. I was then asked to challenge the PCN online which was what I did. I later subsequently reattempted paying via Ringo and managed to do so successfully later on in the afternoon (another mistake here in hindsight).I have now received the council's rejection of my challenge yesterday afternoon. Any thoughts/advice on options would be much appreciated! Thanks a lot in advance!!