#2 SMART Parking requiring driver details for a disputed PCN
on 29 Jul, 2025 21:30 in Private parking tickets
Hi,We are a supported living holiday company, back in March 25 one of our vehicles was dropping off a disabled client and used a private car park to the rear of their premises. The vehicle was there for 6mins. The signage at the entrance, which is in effect a tunnel underneath some shops, is very poor. The vehicle approached from the right. There is no signage on the wall that is view as per the document.SMART Parking have been served this notification of legal action against them, which looks at a breach under the 2010 Equality Act and also obtaining money by false pretences, namely the PCN was paid based upon a false statement declaring the signage was correct and compiled with the BPA guidance.SMART Parking have requested the driver's permission to now investigate the incident. It has been pointed out to them that their 'contract' is with the registered keeper and not the driver. They sent the PCN to the registered keeper and they did not uphold an appeal submitted by the registered keeper, so why do they need to know who the driver was?I'm sure I read on your site that you should not declare who the driver was at the time of the alleged offence, does that advice apply under these circumstances where the PCN has already been paid by the registered keeper, albeit under duress?Many thanks in advance. [ Guests cannot view attachments ]