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« on: May 27, 2025, 11:45:12 am »
Hi
I got a PCN for my parking in Ealing. I had parked for 8 hours (I park here every single day for work), and paid as normal, however I was leaving work later than normal so I used the app to extend.
However, as I was closer to a different car park the app defaulted to that one and I ended up paying for parking in a different car park. Worth adding, extending would've been OK as there is no time limit to parking - so I wasn't trying to avoid that.
I contested it with proof on the app showing original parking, and parking paid for in the next car park (both Ealing council), and they've refused and said I need to pay £55 (discounted rate) regardless.
Whilst I appreciate I made a mistake, its a very honest mistake - is there any point contesting further? £55 seems grossly unfair when I did pay for £10 parking originally and then another £2 in the wrong car park!
The below is in the confirmation they have declined my challenge:
"Although you may have had a valid PayByPhone session for another location, this does not
invalidate the PCN. PayByPhone confirms the location and vehicle’s registration before
payment is made. It is your responsibility to ensure that payment is made to the correct location
number stated on the PayByPhone sign on display at the location where your vehicle is parked."
Any advice appreciated on next steps.
Thanks