Free Traffic Legal Advice

Hi All, thanks for the advice, I contacted smart to update address and sent in a complaint but their response has left me so confused. Based on the below are they implying the debt is cancelled or that I will be pursued by their debt recovery? Also they have not given me a popla code so does that mean it was accepted as an appeal?
"Good Afternoon, 


Thank you for your email.


We note the comments made, with regards to being a guest/resident of the hotel at the time of the above contravention, however we cannot rescind the Parking Charge (PC) on this basis. Please note, it is the responsibility of the motorist to ensure that their full and correct vehicle registration mark (VRM) is registered to ensure that their vehicle be made exempt from the advertised terms, conditions and parking restrictions. Having thoroughly reviewed our records, we can confirm that no validation was made against your VRM therefore your vehicle was not made exempt from the advertised Terms and Conditions.

 

Subsequently, we wish to confirm that the contravention of insufficient paid time occurred as our system confirms that no ticket was obtained for the 55 minutes the vehicle was on site. The signage clearly advises motorists to enter the full correct vehicle registration into the machine, ensuring that the total duration the vehicle is on site is covered. As you have failed to obtain a ticket for the full and correct VRM, we can confirm that this PC has been issued correctly and in accordance with the advertised Terms and Conditions.

 

The Terms and Conditions of the car park are clearly advertised around the site and must be adhered to by all drivers.


However, we can see that your new address details were sent to our date protection officer on the 19/05/2025, and in light of this we have cancelled the parking charge, therefore no further action is required.


Debt Recovery have been advised accordingly.


Kind regards, 

  

Smart Parking Limited"



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