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Messages - Magicake

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Civil penalty charge notices (Councils, TFL and so on) / Re: Merseyflow - Toll PCN - Mersey Gateway Bridge Nbound
« on: May 12, 2025, 10:11:13 am »
How bizarre! You are quite right I'm seeing the same.

I rang them but they don't have much idea. They have asked me to send an email with details and the ARN and they will look into it.

I will do that and give them a few days. Presumably the important thing is to make sure I get confirmation the PCN confirmed as cancelled or else make representation by post within the 28 days.

Thanks for looking!

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Civil penalty charge notices (Councils, TFL and so on) / Merseyflow - Toll PCN - Mersey Gateway Bridge Nbound
« on: May 11, 2025, 08:16:01 pm »
Hi,
PCN received for not paying toll on Mersey Gateway Bridge Nbound on 27th March.
I did cross the bridge as detailed, however I also paid the toll afterwards.
I can't find any email receipt for the payment to confirm that I entered VRM correctly, but the payment is shown on my bank statement (for the following day: I paid on the day but I crossed but processed the next day).
I can easily believe that I may have typed something wrong, but I think it's unlikely (although possible) that I typed my VRM wrongly, didn't notice that the wrong vehicle type was listed, and also typed my email address wrongly.
I have an ARN number for the payment from my bank.
If I attempt to make representations on the merseyflow website, I get the message 'PCN not valid' see screenshot. Does anyone know if it takes a few days to be able to access on the website?
Does anybody have any advice on how to proceed?

Many thanks for taking the time to read!!




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