Free Traffic Legal Advice

• 14/04 alleged offence
• 28/04 date of PCN issue

• 14/04 alleged offence
• 23/04 "after which the PC was promptly issued

Failure to provide these details, will result in Smart Parking using the provisions under POFA, 2012 to
pursue you, the registered keeper, for the outstanding balance of the PC.
We can confirm that the contravention of insufficient paid time occurred as our payment system confirms
that no payment was made for your vehicle registration, for the 20 minutes the vehicle remained on site.
Please be advised that as detailed on the car park signage when visiting this site, all motorists must
purchase a valid ticket by entering the full and correct vehicle registration mark into the payment
machine/ an alternate payment method, ensuring a payment is made for the full required stay duration.
Subsequently, as you have failed to pay for your visit you have breached the advertised Terms and
Conditions and as a result we can confirm that we have no option but to uphold the PC. The Terms and
Conditions of the car park are clearly advertised around the site and must be adhered to by all drivers.
We wish to inform that the car park in question is operated by ANPR cameras which capture images of
your vehicle entering and exiting the site, which subsequently calculates your total stay duration. This
information is then paired with the information entered into the payment machine/alternate payment
option, to ensure the correct payment has been made against the full and correct vehicle registration
for the total duration the vehicle is on site - this is calculated from the time of entrance to the time of
exit.
You have now reached the end of our internal appeals procedure and therefore you now have two options, you can pay or appeal further with POPLA – you cannot do both.
The Appellant has the right to appeal to an Independent Appeals Service, POPLA (Parking on Private
Land Appeals) using the POPLA Verification Number provided below. Please note, should you decide
to appeal to POPLA and your appeal is subsequently rejected, the option to pay a discounted amount
will no longer be available and the full amount of the PC will be due.
The verification number you will need to appeal is 8511XXXXXX. If the appellant decides to appeal to
POPLA, they will need to visit the website, www.popla.co.uk where further details of how to appeal
(either online or by downloading the relevant forms) can be found. If the appellant is unable to access
the website, please contact us for further information on how to obtain the forms. Please ensure that
the POPLA Verification Number as noted above is quoted in all correspondence to POPLA. The
appellant has 28 days from the date of this letter to submit an appeal to POPLA.
By law we are also required to inform you that Ombudsman Services (www.ombudsman-services.org/)
provides an alternative dispute resolution service that would be competent to deal with your appeal.
However, we have not chosen to participate in their alternative dispute resolution service. As such
should you wish to appeal then you must do so to POPLA, as explained above.