Free Traffic Legal Advice

With respect, while the preamble in the CC might not be consistent with events, it is just that, a preamble. It is a red herring in terms of process - the only matters which a CC must contain are:

Charge certificates

5(1)Where a penalty charge notice is served on any person and the penalty charge to which it relates is not paid before the end of the relevant period, the enforcing authority may serve on that person a statement (in this paragraph referred to as a “charge certificate”) to the effect that the penalty charge in question is increased by 50 per cent.

And it does.

Furthermore, it correctly advises what might happen next even though there is no regulatory or legislative requirement to do so.

If their struggle with dates and periods is systemic there might be a procedural silver bullet 'going forward' but only when the PCN is received and this won't happen until the procedure mentioned previously is followed.

OP, I suggest you just wait pl.

Post up what you have received along with the date of receipt if no PCN was served then this can be reset to the original penalty which you can then pay or challenge. But lets see the docs to be sure of the timelines

Their video shows the car stopping because of a stationary vehicle ahead.

https://pcn.royalgreenwich.gov.uk/viewVideo.aspx?000361LEp2agM40gghvXAqtlz/+48x4k0jKvXcVyQ2PdgYlhVpKG9c3xJyf/gPdxLq0Bswjmz9bD925lvXG5cdVJYbGg==


That there was a conga line of stopped vehicles - the bus, a car immediately behind and then hers - and alighted passengers taking the opportunity to cross while this train was motionless is not the issue, IMO the video shows clearly that her car stopped due to a stationary vehicle while part of it was in the markings. The contravention therefore seems established.

But something's gone wrong with the post and she will have the opportunity to put this right by following the advice here.

She cannot do anything with the CC, so it's a case of waiting until the period for payment has elapsed and then follow the prescribed procedure, see Registration of Debt and Statutory Declaration(ominous sounding but routine):

https://www.londontribunals.gov.uk/eat/understanding-enforcement-process/moving-traffic-pcn-enforcement-process

But what if the Order for Recovery goes missing? Don't worry, come back here in 3-4 weeks and we can pick it up from there. She has 21 days in which to submit a SD after receipt, so effectively nothing's in jeopardy until the start of October at the earliest.