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Civil penalty charge notices (Councils, TFL and so on) / Re: Paid for parking via PayByPhone, instead of Ringo
« on: April 13, 2025, 09:45:29 pm »
Hiya, thanks for getting back to me.
I've attached the online PCN (with personal details redacted).
I don't have a copy of my challenge as they didn't email me a copy, but I effectively said what I said here.
I've attached a photo of their response to my challenge. They say there is sufficient signage in the area. However, there is no signage about Ringo facing the road, where I was standing when I parked and paid. I had to stand on that side, as that is the direction that the main parking sign faces. There is only signage about Ringo facing towards the pavement, which I have only now just realised having looked at the online PCN. Having read the sign and been satisfied that I needed to pay via the Pay by Phone app, I had no reason to think I needed to go to the pavement side to investigate further. I simply paid and crossed the road. I paid for one hour of parking and went to a medical appointment.
I actually returned yesterday to take a video of where I parked, which I've also attached. I still didn't realise there was signage about Ringo on the pavement side when I returned. As mentioned above, I've only noticed that now, having looked at the images on the online PCN.
Here's the Google street link https://maps.app.goo.gl/GWdVGsbMPJSoi1yL6
Given that I actually paid for parking (via the Pay by Phone app, as the sign says "Pay by Phone") and, given there is no Ringo signage visible from where I had to stand to read the main sign, I feel like Redbridge council surely don't have any grounds.
Any help or advice with a further appeal would be much appreciated!
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I've attached the online PCN (with personal details redacted).
I don't have a copy of my challenge as they didn't email me a copy, but I effectively said what I said here.
I've attached a photo of their response to my challenge. They say there is sufficient signage in the area. However, there is no signage about Ringo facing the road, where I was standing when I parked and paid. I had to stand on that side, as that is the direction that the main parking sign faces. There is only signage about Ringo facing towards the pavement, which I have only now just realised having looked at the online PCN. Having read the sign and been satisfied that I needed to pay via the Pay by Phone app, I had no reason to think I needed to go to the pavement side to investigate further. I simply paid and crossed the road. I paid for one hour of parking and went to a medical appointment.
I actually returned yesterday to take a video of where I parked, which I've also attached. I still didn't realise there was signage about Ringo on the pavement side when I returned. As mentioned above, I've only noticed that now, having looked at the images on the online PCN.
Here's the Google street link https://maps.app.goo.gl/GWdVGsbMPJSoi1yL6
Given that I actually paid for parking (via the Pay by Phone app, as the sign says "Pay by Phone") and, given there is no Ringo signage visible from where I had to stand to read the main sign, I feel like Redbridge council surely don't have any grounds.
Any help or advice with a further appeal would be much appreciated!
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Civil penalty charge notices (Councils, TFL and so on) / Paid for parking via PayByPhone, instead of Ringo
« on: April 11, 2025, 09:21:58 pm »
I parked up and saw the following sign which said "Pay by Phone...", I took this to mean use the PayByPhone app to pay for parking, so did so before rushing into my appointment. I came out to find I had a ticket. It turns out you have to use Ringo to pay for parking here, despite the sign referencing another app that exists. Seems very misleading to me! I submitted an appeal but Redbridge had responded saying there's sufficient signage in the area which says to pay by Ringo... Will I clearly didn't see it! And I was clearly not trying to bump the system given I did pay to park. Do I have any grounds to appeal again or shall I pay the reduced fine?
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