Free Traffic Legal Advice

I have now uploaded images to the below link.

https://imgur.com/a/aEmbFCW

Images are email sent to parking company when mistake was noticed and the payments.

Also attached 3 notices from ZZPS/CGTT.

Lastly an email to ZZPS and a response from them saying has been passed to BW Legal.

Apologies for the bad resolution on the last image. I couldn’t get this to come out better.

Please note BW Legal have not yet been in touch.

PCN not uploaded as this has been lost.

Hi, I was hoping for some advice for my friend please.

She parked the day in a car park owned by smart parking and paid the full day parking fee then went about her day.

On leaving the car park she realised she had paid parking for the car park one street over which is owned by the same company.

Once she arrived home she promptly paid the all day parking value for the correct car park then sent an email to smartparking with a copy of both invoices for the paid parking and an apology/explanation to what happened in the hopes of avoiding a fine.

Later down the line a fine was received which was appealed and rejected through popla, I believe on the basis that the car had left the car park without payment being received.

Fine was ignored and then referred to ZZPS, CGTT and recently an email saying it is now with BW Legal.

My question is what would be the advice on how to handle this for the best outcome?

Apart from reaching out to smart parking when the incident happened my friend called ZZPS asking if there was anyone she could speak to regards discussing the incident but of course said there was no option of discussion and nothing to do except to pay.

In response my friend advised that she has noted they are not willing to help her resolve and will be reaching out for legal advice.

On speaking with a solicitor from just answer she was advised that if taken to court that the judge may look on her favourably due to trying to resolve with the parking company straight away and ultimately paying for parking twice.

My friend then sent an email to ZZPS attaching the original email she sent back in 2023 to smartparking when the incident happened asking that they review the case and that if going to court my friend would be looked on favourably given the circumstance’s.

She then called ZZPS to confirm they received her email and received major attitude from the person on the line with them fineally saying once again no option but to pay or will go to court. My friend advised that’s not a problem and all she was doing is calling to inform them to look out for an email and if it goes to court she will await the court date.

3 weeks after the email they have finally responded to it saying they are no longer dealing with the case and has been referred to BW Legal.

I had been trawling the internet with the hope of finding a solution for my friend and of course there are many conflicting responses on this type of thing.

Everyone here seems so knowledgable and just wish I had managed to find you guys sooner.

Any advice received for passing on would be much appreciated.

Last notice from CGTT advised the total was £170 which was a £100 fine then £70 on top for recovery.

I dread to think what the cost would be if lost at court.

Especially if a CCJ is received as my friend has a near perfect credit score with no missed payments and has always paid parking fines if received.


In my mind it is pure greed and using bullying tactics/loopholes to get more money considering they have already been paid twice for parking.

Even if you can’t advise, thank you for reading if you got this far!