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Messages - Hamster123

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Civil penalty charge notices (Councils, TFL and so on) / Re: Solihull, code 83, no valid ticket displayed, Dominion Court (lower level) Herbert Road
« on: March 06, 2025, 01:26:04 pm »




Thanks for responding.I will ask the Council for pictures.
The top one is the ticket. The lower one is the receipt. It is not blank, but even on the original the details are a little hard to make out. It does confirm the amount paid and the date/time that the ticket was purchased.

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Civil penalty charge notices (Councils, TFL and so on) / Solihull, code 83, no valid ticket displayed, Dominion Court (lower level) Herbert Road
« on: March 06, 2025, 11:03:50 am »
On 12/02/2025 at around 11:14, the driver entered the car park, parked the car, purchased a ticket for 3 hours and requested a receipt. The "ticket" was clearly displayed on the dashboard and the driver left for an 11:30 appointment.

On returning at 14:00, there was a PCN on the windscreen. The "ticket",  despite clearly stating "PARKING TICKET" "Display on Dashboard",  was actually the receipt.

Later that day, the vehicle holder made an "informal challenge" W396551710 through the Solihull.self-serve.co.uk website. The vehicle holder did not retain a copy of the challenge and there doesn't seem to be a way of reviewing it on the site.
Essentially their argument was that it  was obviously an honest mistake as a ticket had been purchased and a piece of paper which declared itself to be a "PARKING TICKET" had been clearly displayed on the dashboard.

If the piece of paper wasn't a parking ticket, why did it say it was?

Since then, Solihull Council have rejected the challenge.

Any guidance you could offer me would be greatly appreciated.

https://imgur.com/a/oh23773467-gqaupyj

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