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Messages - Chris_S

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Thank you both stanfordman and H C Andersen for your help with this. I have appealed for leniency and will let you know what happens.

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Here is the back of the PCN: https://ibb.co/WNg2f5Vc.
I originally parked on the yellow line, but then a car in front of me left and I decided to move my car forward to avoid facing the exit from the parking across the street. I thought I am still on the yellow line and proceeded to help my son without checking the signage.

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Please see the evidence here: https://ibb.co/VpxqKm12
https://ibb.co/pjv3V1nQ
https://ibb.co/Gv1nFGvF
https://ibb.co/yFNmzM43
My wife is a registered owner of the vehicle, I am the second driver. It was my misjudgement really.

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Sorry, I am not clear why should I show my VRN - it is a personal data and has no relevance to the subject matter.

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I have parked on the street in Enfield to take my son for an appointment. He is disabled, and the Blue Badge is in his name. I put out the badge thinking I parked on the yellow line which is permittable for the Blue Badge holders.  However, I did not realise I have parked in the business permit place. I am not sure is there is much I can do. I put it here for advice if it is worth appealing. The PCN and the signage pics are here: https://ibb.co/yn6pQyTJ https://ibb.co/0PMF1T7
 Thank you, Chris.

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I have parked on the street to take my son for an appointment. He is disabled, and the Blue Badge is in his name. I forgot to put out the badge and when I returned to do it few minutes later, I already had the notice on the vehicle. The parking attendant was still there so I told him I forgot to display the Blue Badge and what should I do. He said to appeal and they will cancel it. But reading other fora I see that there seem to be not much I can do. I put it here for advice if it is worth appealing. The PCN and the signage pics are here: https://ibb.co/BKF6RzYB, https://ibb.co/P2zwY21
Thank you, Chris.

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@H C Andersen - I have posted the documentation in my posts on 2nd, 3rd and 30th March under this subject. Kind Regards, Chris

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Thank you. This has now been logged in the DVLA complaints portal.

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I have received a reply from DVLA couple of days ago. Please read below. It does not seem very helpful.
Thank you for your correspondence of 31st March 2025 about the release of
information from the Driver and Vehicle Licensing Agency’s (DVLA) vehicle register.
I have been asked to formally review your case at Step 1 of our complaints
procedure.
The DVLA takes the protection and security of its data very seriously and has
procedures in place to ensure data is disclosed only where it is lawful and fair to do
so and where the provisions of the Data Protection Law are met. The Agency must
strike a balance between ensuring the privacy of motorists is respected while
enabling those who may have suffered loss or damage to seek redress.
Drivers choosing to park a vehicle on private land do so subject to the terms and
conditions set out on signage in the car park. The need to contact individuals who
may not have complied with these conditions is, in most circumstances, considered
to be a reasonable cause. Data is provided by the DVLA to enable landowners or
their agents to pursue their legal rights and to address disputes. I hope you can
appreciate that if this were not the case, motorists would be able to park with
disregard for the conditions applying with little prospect of being held accountable.
I have investigated the matter with G24 Ltd who made the request to the DVLA for
the registered keeper details for vehicle registration number (VRN) CK61 WRR.
G24 Ltd have confirmed Parking Charge Notices (PCNs) were issued on 7th and 14th
February 2025 consecutively for failure to pay to park at the Edmonton Green
Shopping Centre car park. G24 Ltd have further confirmed receipt of your appeals
which were subsequently rejected, and both PCN’s remain outstanding.
While seeking to ensure that vehicle keeper data is released only in appropriate
circumstances, it is not a matter for the Agency to decide on the merits of individual
cases or to arbitrate in any civil disputes between motorists and private car park
enforcement companies. The DVLA cannot regulate any aspect of a company’s
business. Any representations should be made to the landowner or his agent. The
DVLA releases information on the basis that reasonable cause is demonstrated.

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To help ensure motorists are treated fairly when any private parking charge is
pursued the DVLA discloses vehicle keeper information only to companies that are
members of an appropriate Accredited Trade Association (ATA). The purpose of
requiring a company to be a member of an ATA is to ensure that those who request
DVLA information are legitimate companies that operate within a code of practice
that promotes fair treatment of the motorist and ensures that there is a clear set of
standards for operators.
The company in question, G24 Ltd, is a member of the International Parking
Community Ltd (IPC) which is an Accredited Trade Association for the parking
industry. The IPC’s code of practice is published on its website at www.theipc.info
under the heading Accredited Operators Scheme. If a member of this AOS does not
comply with the code of practice, it may be suspended or expelled, during which time
no data will be provided to it by the DVLA. If you feel that any of the practices used
by the company do not comply with the IPC’s code of practice, you may wish to
contact the IPC via their website or by writing to IPC, at PO Box 662 SK10 9NR.
We have fully considered all the information available. If you feel that your complaint
has not been resolved, you can request escalation of your complaint to Step 2 of the
complaints process. Further options about our complaint procedure can be found
online at www.gov.uk/dvla/complaints.
Yours sincerely
Mrs Lisa Boucher
Data Customer Auditor
Data Assurance Team/Information & Assurance Group

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I have sent the complaint to DVLA and got the response that they are investigating the matter.

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This is the response I got from the IPC: Thank you for contacting us regarding one of our members.

Concerns regarding the lawfulness of the parking charge cannot be dealt with under the complaints procedure. Such issues must be considered under the appeals procedure as the IPC cannot comment upon, or interfere with, individual parking charges.

Details of the appeals procedure have been provided to you on the notice.

Appeals must first be made directly to the Operator who issued the charge to you in accordance with their internal appeals procedure. Thereafter, if you are not satisfied with the result, appeals can be made to the Independent Appeals Service (IAS).

Further details of the IAS can be found at www.theIAS.org.

Should an operator reject your appeal, you will have 28 days to submit your further appeal.

Yours sincerely
The IPC.


I did not expect anything else, but at least it's chalked up as done. Is there anything else I should be doing at this point?

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I have used their online complaint route as mentioned before - https://portal.theipc.info/cases/complaints. I have uploaded all the correspondence and photo evidence, as they have requested it.

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Address not found.
Your message wasn't delivered to complaints@theipc.info because the address couldn't be found, or is unable to receive mail.

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I could not, it does not allow copied text!

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I have sent the complaint to IPC by email but it bounced back. I had to use their portal for complaints (https://portal.theipc.info/cases/complaints), where the complaint cannot be copied and pasted, it needed to be typed in (twice in my case, for each PCN received). They do not make it easy, and I do not expect them to be objective. I have sent the complaint about G24 to DVLA and will send another one about the IPC if necessary.
Many thanks for your help, @b789, you have been absolutely amazing. I hope this will get resolved soon. Kind Regards, Chris

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