Free Traffic Legal Advice

I have read a large number of cases on the forum to try and work out the best approach to take against the PCN.  Whilst there are many similar cases I can not find a near enough match to be confident in my approach.

I guess the reason I feel so aggrieved is the driver was in Homebase for the duration and purchase over 150 items.  It was due to the time taken to process the purchases with the cashier that the driver was there for so long. The cashier and manager did advise there would be no repercussions for parking as the driver was a legitimate customer making purchases. The driver has 7 receipts from the shop.  The first one timed at 13.23 and the last at 15.47.

I, the registered keeper did not receive an initial letter from G24. It was straight in with the Final Notice.

As G24 have stated in the final notice that the chance for discount and appeal have been missed, I thought I should request that the original notice be re-sent and the process re-started - or would that be shooting myself in the foot ?

I would have to write directly to them as a complaint.  This is what I have drafted. If anyone is able to comment it would be much appreciated.


G24 Ltd
PO Box 3320
Gerrards Cross
Bucks
SL9 8WT

To whom it may concern

Complaint

Re: Contractual Parking Charge Notice (CPCN) 021425011601

I am the registered keeper of the vehicle that has attracted the above CPCN.  No original notice was received by me the registered keeper. 
My first knowledge of this charge was on receipt of  the Final Notice letter dated 24 Feb 2025 - received on 27 Feb 2025.  It states the discounted charge period and chance to appeal period have been missed.
I am formally requesting that the original letter with the opportunity for a discounted charge period and chance to appeal be re-issued.

Yes they have, sorry I did not make that clear when I said they had closed down.

Ok will try the Homebase management route and update as soon as I can - Thank you.

This final notice letter dated 24th February 2025 was received on 27th February.  This is the first letter received from G24.  It states the discounted charge period and chance to appeal period have been missed. 

CPCN issued for 'Exceeding the maximum duration of stay permitted at Homebase, Davidson Way, Romford, Essex, RM7 0AJ'.

The duration of stay was exceeded, however the driver was in Homebase the whole time and has receipts to prove they were a customer on that day.  Many items were purchased and it took a long time for the cashier to deal with the transaction. 

The driver did mention to the Homebase colleagues about the time limit for parking and was advised it would be okay as they are a customer. 

Please advise what is the best way to go forward on the 2 issues:
1. Did not receive the original letter advising of CPCN
2. Do I still have the right to appeal

Thank you for assistance.

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