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Just to update on this. I’ve had no response from SRA or Gladstone Solicitors after following the previous advice. Not sure if Gladstone have given up or to expect a letter at some point, but they haven’t responded to my request for details in over two months.Not sure if I should follow up with a reminded of the previous request or just to leave it.

HelloI have had 2 responses from Gladstone solicitors. The first being the response to the complaint, which I will post first and the second came a day later which they have added the missing attachments of the sign from the car park, and a threat that they have issued legal proceedings. Mr X XXXXVia Email OnlyOur Reference: 1XXXXXXXXXX5th November 2025Dear Mr XXXX,Our Client; Minster Baywatch LtdWe write further to your correspondence of 23 October 2025, whereby you express you wish to make a complaint.Please note that our firm’s Complaints Procedure is for the benefits of clients only. As you will be aware, our client in these circumstances is Minster Baywatch Ltd. We do however always wish for individuals to raise any concerns they have with our firm, in order that we can review, address and respond to the same, as applicable.Unfortunately, the Legal Ombudsman will only accept complaints from clients of this firm, as it is our client to whom we provide a service.We are sorry to hear that you are considering raising concerns about our firm to our Regulator [the SRA]. However, any individual can raise concerns to the SRA, and we would never dissuade you from doing so. Should the SRA make contact, we will co-operate fully, with any contact/investigation.Our client’s evidence and position in respect of Parking Charge(s) 71173027 has been put forward to you, and our client does not accept the dispute you have put forward. Therefore, the usual course of action would be, at this time, for our client to consider if they wish to issue proceedings before the Court, if no payment is forthcoming, in order for the Court to determine if the debt is owed.No discourtesy is intended in not accepting the issues you raise, this is the usual process in such matters.We hope the above clarifies the position.Yours sincerelyThe Compliance DepartmentGladstones Solicitors LimitedI then received this. Signage was attached this time, but again other requests have been ignored.Dear XXXXX, Further to your email dated 23rd October 2025. Please find the signage for the relevant site attached for your records. As you have failed to make payment in accordance with our letter Before Claim, we have today arranged for legal proceedings to be issued to recover the debt in full.  Accordingly, we suggest you follow the steps on the claim form upon receipt of the same.  Without wishing to be discourteous, we confirm we will not accept any further submissions from you.Kind regardsCharlotteLegal Assistant Gladstones Solicitors LimitedUnit B, 1st Floor210 Cygnet CourtCentre ParkWarringtonWA1 1PP Understand there is a lot to absorb here, keen to understand next steps. This whole process has been very helpful so far, so thanks for the support.

HiHad a response from Gladstones, but they don’t seem to be addressing any of the points raised. Also, please note they didn’t attach a copy of the signage in the email like the suggest they had.They are claiming they will not accept any more submissions.I’d appreciate some advice on the next steps I should take. Their email response:-Further to your email dated 16th October 2025.As requested, please see a copy of the signage for the relevant land.As the content of the Landowner Agreement is commercially sensitive, a (redacted) copy of the same will only be released at the direction of the Court. This is usually, but not limited to, 14 days prior to the hearing.The Amount Due/ Debt includes £70.00 claimed by our Client for the time/resources spent facilitating the recovery of the unpaid parking charge notice(s) pursuant to its ATA's Code of Practice and the Terms and Conditions of the Contract, which was entered into upon the driver of the vehicle entering the Relevant Land.Payment can be made to the account detailed below, quoting reference ————-Gladstones Solicitors LtdBarclays BankAccount Number: ———-Sort Code: 00-00-00Amount Due: £170.00As a gesture of goodwill, we have extended the date within which to make payment to the 5th November 2025. In the event you do not make payment, we carry instructions to issue legal proceedings to recover the debt in full. Should it become necessary to issue legal proceedings, we strongly recommend you follow the steps on the claim form upon receipt of the same.For the avoidance of doubt, we confirm we will not accept any further submissions from you.

Apologies for late response,Link to email response from Gladstone aboveIn answer to your question about whether Gladstones have answered the 5 questions 1. A copy of the original Notice to Keeper (NtK) that confirms any PoFA 2012 liabilityNo they have sent me a copy of the demand for payment, with conflicting information such as missing data issue date of first notice, Mister Baywatch claiming £155 in this letter and gladstone claiming £1702. A copy of the contract (or contracts) you allege exists between your client and the driver, in the form of an actual photograph of the sign you contend was at the location on the material date, not a generic stock imageThey have provided a picture of the sign which is date stamped.3. The exact wording of the clause (or clauses) of the terms and conditions of the contract(s) which is (are) relied upon that you allege to have been breachedNot provided4. The written agreement between your client and the landowner, establishing authority to enforceGladstones haven't provided this but Mister Baywatch have this as they already sent it to PoPLA during appeal5. A breakdown of the charges claimed, identifying whether the principal sum is claimed as consideration or damages, and whether the £70 “debt recovery” fee includes VATNot providedAny support for a response would be appreciated

Bumping this to see if anyone has advice on next steps

HiHad the following response after emailing Gladstone the suggested letter. Just wondering if I should respond.Good Morning,    Thank you for your email dated 7th September 2025.  Please find attached the Evidence Pack which we trust is self-explanatory.  Our Client is therefore satisfied the case against you should proceed unless the debt owing of £170.00 is discharged in full. To ensure no further action is taken, you should make payment on or before 17th October 2025. If you do not make payment, we are instructed to issue legal proceedings to recover the outstanding balance in full. Should it become necessary to issue legal proceedings, we suggest you follow the steps on the claim form upon receipt of the same.  Payment can be made to the account detailed as follows:   Gladstones Solicitors Ltd   Barclays Bank     Account Number:     Sort Code:       Please quote the above reference number  when making payment to ensure the payment can be allocated correctly. Kind Regards https://postimg.cc/MnpqGY0Zhttps://postimg.cc/JszMhQ31

Update.After failing with a POPLA appeal, I have now received a letter before claim. I’m looking for advice on the next steps.I don’t fancy setting up any sort of account with gladstone solicitors portal, unless I have to. https://imgur.com/a/lwyOt9bKind regards

Managed to revisit Teesside park today and took some additional pictures of the parking sign how other bays are marked out. For reference https://imgur.com/a/8ZlBxHG

Hi Unknown Driver received the NtK addressed to them however on I appealed on the MB website and claimed to be the driver and gave my details - even though I’m neither the registered keeper nor was I the driver. (It was easier for me to appeal as the driver, unknown driver would have just paid). MB have me as the known driver but not registered keeper, register keeper  is still unknown and appeal rejection from MB correspondence is addressed to me. Hopefully that’s not as clear as mudBack of letter as discussed https://imgur.com/a/MZT26lUI don’t have a photo of their signage. Thanks

HiLooking for some support on this. Letter came through and before I did research on it I immediately appealed. Looking into this was wrong as I have given my name as driver. Scenario is actually different. I appealed on behalf of the actual driver but it wasn’t actually me driving. Looking at doing an appeal to POPLA in which I will make this clear. My feeling are that this is entrapment, there is clearly a benefit to parking like the images attached when you have a baby to get out the back seat, which was claimed on the appeal. However, Minster Baywatch are claiming this is impeding the dropped kerb. There are no clear demarcation that this space needs to be left clear for pedestrians, in-fact it doesn’t follow the standards for pedestrian routes that they have used elsewhere by painting them green. It would be great appreciated if what my next steps and communication to POPLA could be. Thanks https://imgur.com/a/iXzrEabhttps://imgur.com/a/UXMn8fIhttps://imgur.com/a/ESQRvh2