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Hi, thanks for the reply. I am unsure how i send the email I received from popla as there is no option to download it as a pdf ( only print ) and I can copy and paste the link to here but it will just ask you for the login details of mine for you to view, so im not quite sure how I can show what was said

Top man, I’ve seen in recent posts of yours that POPLA will always reject appeals lol

Hi Mate, I only provided the one example that B789 provided. I am such an amateur at this. I got 7 days to reply to what their argument is, I was thinking if I should mention that it was indeed paid and I have proof of that on my bank statement or just not bother mention that at all. Not sure where to go from here with these crooks!

So, I got a response back and ParkMaven’s response to my appeal to POPLA was this.. ( I apologise for the long message )

 We submit this statement in response to the appeal lodged by *** concerning the Parking Charge Notice *** issued at 17˘ral Walthamstow on [Insert Date].

After reviewing the details of this case, we confirm that the Parking Charge was issued correctly due to the motorist’s failure to pay for their parking session as required under the clearly stated terms and conditions of the car park.

The signage at 17˘ral Walthamstow is prominently displayed and clearly communicates the terms and conditions for using the car park, including the requirement to pay for parking. These signs are positioned at the car park entrance and at multiple locations throughout the site to ensure visibility for all motorists. The signage includes information on available payment methods—such as kiosks, app, and phone—and specifies that failure to comply with the terms will result in a Parking Charge Notice. To ensure clarity, the signs are designed with large fonts and contrasting colours to maximise readability. Photographs of the signage are attached as evidence, demonstrating their visibility, content, and placement.

Our records show no evidence of payment being made for the vehicle registration number *** on the date in question. The vehicle entered the car park at 14:01:55 and exited at 15:56:11, as confirmed by our ANPR system or observation logs, for a total stay of 1 hour and 54 minutes—within the chargeable period. Despite the payment facilities being clearly indicated and fully operational, the motorist did not make the required payment, constituting a breach of the displayed terms and conditions.

The Notice to Keeper (NTK) was issued in full compliance with the Protection of Freedoms Act (POFA) 2012 and the British Parking Association (BPA) Code of Practice. The NTK clearly sets out the reason for the charge and includes instructions for payment and the appeals process, ensuring complete transparency.

The parking charge is a reasonable and proportionate measure designed to ensure compliance with the car park’s terms of use. Despite the motorist’s claims, no evidence has been presented to show that payment was made or that any mitigating circumstances prevented compliance with the terms and conditions.

In conclusion, the motorist failed to meet their obligation to pay for their parking session, despite clear and sufficient signage throughout the car park detailing the terms of use and payment requirements. As such, the Parking Charge was issued correctly. We respectfully request that POPLA dismiss the appeal and uphold the Parking Charge, as the evidence provided supports our position.

Enclosed with this statement are the Enforcement Agreement, the Signage Plan, photographs of the signage, ANPR entry and exit records, payment system logs, the motorist’s appeal, our appeal decision, and a copy of the NTK for your review.

I now have 7 days to give a reply to that rubbish

Hi, so I am a bit stuck on what to actually say for my POPLA appeal, this is because in my first original appeal I did not state that the parking charge fee was actually paid upon leaving the shopping centre ( 17 & Central Walthamstow  ) and the machine is obviously messed up somewhere and did not record payment even though I do have the payment proof in my online banking ( it shows it came out 2 days later ). I also did not state who was driving at the time. So because I did not state this in the original appeal ( I instead used a template I was sent off here ) I’m not sure what avenue to go down with the appeal to POPLA if that makes sense

Sorry to be a nuisance lol
Kind regards

Ahh yes, as I thought. After explaining the whole situation and the position I am in now, I spoke to the manager and apparently there is nothing they can do. I even asked him if he can go back and retrieve some sort of proof for me that shows payment was made upon leaving the shopping centre, he says that there is no way to do that and my best option is to appeal which I obviously told him I done and they rejected it.. he then tells me “private parking companies ain’t got much power just ignore them”..  so yeah that’s Mr managers solution

Any suggestions where I go from this point forward?

Cheers guys

Isn’t it worth appealing to POPLA Now?, it says either pay or appeal to POPLA