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« on: January 31, 2025, 01:19:43 pm »
Last June we travelled back from France to North Wales using the Dartford crossing. We paid £7 prior to crossing using Nochex who work on behalf of Dartford crossing. We instantly received an invoice via email confirming payment and cost. Fast forward jan 8th 2025 and we receive letter in post from the outlaws Bristol and Sutor demanding payment of £192.50 !!! When I rang them they said it was for late payment even though we paid on the day. I explained I wanted to appeal and was advised to contact transport enforcement which I have done and am now in appeal stage.
Our reason for appeal is we paid on the day before crossing and had email confirming this . The fact that Nachex who take payments on behalf of council were late making that payment. Surely I can’t be blamed for that and would of thought if they are collecting payments on behalf of Dartford crossing, then they need to ensure THEY Not me make those payments on time. To say I’m responsible when I’ve had email confirming payment is unfair. Bristol and Sutor saying I should of had notifications of default prior to letter from them dated 8th Jan 2025. They also want copies of what I am arguing my appeal on and loads of details around my national insurance numbers wether I’m working bank details etc . I don’t feel comfortable given such details as I might win appeal.
Any advice greatly appreciated.