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Messages - billnit

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Hi there,

Driver entered retail park car park and left 2hrs 15mins later (overstaying limit by around 15 mins). PCN recieved but did not appeal in time, further reminder and letter referencing "keeper liability" and Schedule 4 of Protection of Freedoms Act now too.

I am the keeper of the vehicle and hold V5C. I would be grateful for any advice, anticipating next steps.

Documents here - https://limewire.com/d/W1ROc#kYHv8BFByf

Thanks in advance.

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Thank you both for responses, in particular B789. I've actioned, and will advise on response/outcome.

4
Evening all,

First time post here, although previously used Pepipoo some years back and great help from those users - i see some familiar names here too.

Situation as follows:

-RK received letter from Debt Recovery Plus (DRP) a few days ago, referring to a PCN of Smart Parking Ltd dated 30/11/24
-RK (to their knowledge) has not received original PCN from Smart Parking - the DRP letter is the first known about this
-V5 is up to date and address not changed in years, so assume original PCN not sent, not recieved, or possibly mislaid

-Reason for issue is "Overstayed Free Time" in retail park. DRP letter does not give detail of amount of overstay, but Plan A attempted to store with copy of receipt showing custom on date.
-Store sympathetic (manager spoken to) but say unable to cancel and say to contact Smart Parking and mention store manager is happy for cancellation - apparently some of their own staff have been caught out too.
-Not convinced of a plea to Smart Parking, irrespective of whether the store manager has given blessing.

-Presume that RK is now out of time to appeal, but having never recieved original PCN, wondering if 23.8 of BPA CoP comes into play (as mentioned in other posts)
-Is it worth complaining to Smart Parking that the RK never recieved PCN and therefore this should be re-issued and 28 day period should re-start?
-Would position be prejudiced by the above, and/or is it better to ignore DRP letter and wait for next letter - presume from DRP, as Smart Parking have handed over to them?

Thanks in advance!

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