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Will do, thanks again

Agreed, it just shows up how incompetent they are. I will assume that a couple of robust replies will send them on their way

Hi all

Received a Letter Before Claim from Moorside this morning containing no detail and asking for £170 for an "unpaid invoice"

I sent them the template email asking for details etc and they replied via email with the below

https://postimg.cc/75qX5D7Q

They have already issued a Letter of Claim for the above on the 14 May 2025 for the same PCN but under under a completely different reference but the with same PCN number.
I responded to the Letter of Claim as per the advice here and heard nothing since

I know Moorside are clowns but do I need to respond in any way

Thanks in advance

I have already highlighted the principle to PALs inc the link above but they didn't want to know
Will escalate to the complaints team

Thanks Dave65

I'm in exactly the same position at a London Hospital and PALS directed me to follow the appeals process with the Parking Operator and if unsuccessful complain to the relevant health trust

I emailed PALS highlighting that. as the Landowner, the Trust had the power to cancel the ticket at their discretion and I got this reply. I know Gemini will reject any appeal but do I just follow the process?



The Parking Services have informed, the process is you initially must make the appeal with Gemini and await their response, have you made this appeal?

 

If you have and are unhappy with their outcome decision than you can raise this with the Trust.

Will do, thanks

Thanks Stamfordman; will update accordingly