Free Traffic Legal Advice

PALS replied with a letter from

Trust Car Park Management
Barts Health NHS Trust
Estates & Facilities Management (EFM) Parking Services

I assume this is Gemini who issued the original window PCN







Many thanks for your email and for raising your complaint.

 

Your complaint was reviewed by the Complaints Service and was forwarded onto PALS for escalation.

 

I had escalated your complaint to the Carparking Facilities Management for their attention. They have reviewed your case and have sent the response below for you:

 

Dear Mr *****,


Thank you for your email regarding Parking Charge Notice 002877487 issued at Newham University Hospital on 10 February 2026.


Firstly, please accept our sincere condolences for the loss of your uncle, Mr *****. We are very sorry to hear about the circumstances surrounding his admission and subsequent passing. We appreciate that this must have been an extremely difficult and distressing time for you and your family.

We understand from your email that you attended the hospital urgently after receiving the news about your uncle’s condition and appreciate that your priority at that moment was understandably to reach him as quickly as possible.


Having reviewed the Parking Charge Notice and the images captured at the time, the vehicle was parked within a yellow hatched area rather than within a designated parking bay. These hatched areas are in place to allow sufficient space for vehicles to safely turn and manoeuvre, and to ensure that access is maintained for emergency and operational vehicles. For safety reasons, vehicles are not permitted to park in these areas.


While we fully recognise the circumstances you have described and the distressing situation you were facing, unfortunately the Parking Charge Notice cannot be cancelled on this occasion due to the vehicle being parked in a restricted hatched area rather than in a designated parking bay.


However, as a gesture of goodwill, we can request that the service provider allows you to make payment at the reduced rate of £60, as the current outstanding charge for the PCN stands at £100.


I am sorry that this matter has added further difficulty during what has clearly been a very challenging time for you and your family. Thank you for taking the time to contact us and for explaining the circumstances[/b]

Will do, thanks again

Agreed, it just shows up how incompetent they are. I will assume that a couple of robust replies will send them on their way

Hi all

Received a Letter Before Claim from Moorside this morning containing no detail and asking for £170 for an "unpaid invoice"

I sent them the template email asking for details etc and they replied via email with the below

https://postimg.cc/75qX5D7Q

They have already issued a Letter of Claim for the above on the 14 May 2025 for the same PCN but under under a completely different reference but the with same PCN number.
I responded to the Letter of Claim as per the advice here and heard nothing since

I know Moorside are clowns but do I need to respond in any way

Thanks in advance

I have already highlighted the principle to PALs inc the link above but they didn't want to know
Will escalate to the complaints team

Thanks Dave65

I'm in exactly the same position at a London Hospital and PALS directed me to follow the appeals process with the Parking Operator and if unsuccessful complain to the relevant health trust

I emailed PALS highlighting that. as the Landowner, the Trust had the power to cancel the ticket at their discretion and I got this reply. I know Gemini will reject any appeal but do I just follow the process?



The Parking Services have informed, the process is you initially must make the appeal with Gemini and await their response, have you made this appeal?

 

If you have and are unhappy with their outcome decision than you can raise this with the Trust.