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Hi, MP’s office has written to my wife and forwarded correspondence from the BPA which I’ll paste below. Does this mean that the penalty charge is cancelled?Correspondence from the British Parking AssociationGood Morning Uma,I hope you had a lovely weekend.Re: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXYour reference: CXXXXXXBPA reference: BPA-XXXXXXParking Charge Notice: XXXXXXXXXThank you for your patience whilst I contacted MET Parking Services for further information.Our RoleIt might be helpful if I begin by explaining that our role as an Accredited Trade Association is to investigate alleged breaches of our Code of Practice by members of our Approved Operator Scheme. Please appreciate that our remit does not extend to compelling operators to cancel charges or becoming involved in the appeals process.The SiteMcDonald's Leytonstone operates a 90 minute maximum stay for customers only. We are aware that MET Parking Services conduct a survey to ascertain when a parking attendant leaves the site and we do not believe it constitutes a breach of the Code of Practice.The Parking ChargeWhen a Parking Charge is issued by a member of our Approved Operator Scheme, a motorist will have 28 days to appeal this via the operator's internal appeals procedure if they believe that it was issued either unfairly or incorrectly; the process should be outlined in the Parking Charge.The operator has 28 days to respond to the appeal. If the appeal is rejected the operator should provide details on how to further appeal to the free and independent appeals service, POPLA. A further appeal is available via POPLA for 28 days following the operator rejecting the appeal.Parking Charge issued: 27th December 2024Appeal received: 5th January 2025Appeal rejected: 16th January 2025Correspondence received: 20th January 2025Correspondence responded to: 23rd January 2025POPLA appeal submittedWhen MET received the correspondence dated 20th January, they considered it to be a further appeal as they felt it did not fit the definition of a complaint outlined in their complaints policy (https://www.metparking.com/wp-content/uploads/Complaints-Policy14.pdf).We received contact from the motorist under BPA-060029 and our Senior Compliance Manager responded numerous times addressing their queries. Within the motorist’s complaint they have not raised any breaches of the Code of Practice. We are careful to not overstep our remit and cannot advise if an operator is acting unlawfully.In this instance, MET Parking Services have withdrawn the case from POPLA and the motorist will receive no further correspondence regarding this Parking Charge.The Parking (Code of Practice) ActAt the BPA we continue to engage with Government departments and other stakeholders on establishing the new single Code of Practice and the surrounding architecture. It has long been our aspiration to establish a standard setting body overseeing a single code of practice and one independent appeals service to give the motoring public a level playing field when dealing with parking operators that manage private land and eradicate confusion created by multiple codes and appeals services.As the various initiatives outlined in the Act come to fruition, we are keen to continue our constructive input to the Act, and if you would like to arrange a call to discuss any issues, we would be very happy to make mutually convenient arrangements.Kind regards

Thank you. I'll update you as I get any responses.

Hi all,Received a response from BPA regarding the complaint (see below). I seem to be going round in circles here and I'm conscious that the POPLA appeal needs to be submitted soon. Could someone please help me draft it?BPA Response:Thank you for your enquiry. Our RoleOur role as an Accredited Trade Association is to investigate alleged breaches of our Code of Practice by members of our Approved Operator Scheme where evidence can be supplied and where the operator’s internal complaints process has been exhausted. We are unable to become involved in individual Parking Charge disputes.Appealing the Parking ChargePlease be advised that when a Parking Charge Notice is issued by a member of our Approved Operator Scheme, a motorist will have 28 days to appeal this via the operator's internal appeals procedure if they believe that it was issued either unfairly or incorrectly; the process should be outlined in the Parking Charge Notice. The operator has 28 days to respond. If the appeal is rejected the operator should provide details on how to further appeal to the free and independent appeals service, POPLA. A further appeal is available via POPLA for 28 days following the operator rejecting the appeal. Our Code of Practice does not cover how Operators choose to prove if a motorist leaves site.  We are aware of the survey MET Parking attendants conduct when ascertaining if a driver has left site and we do not believe this is in breach of our Code of Practice.  Next StepsIf you believe that there has been a breach of our Code of Practice by a member of the Approved Operator Scheme you must first submit your complaint directly to the operator using their internal complaints process which can be found below: Complaints-Policy14.pdfKind regardsGemma DoransBritish Parking Association

Hi, could someone provide me with a draft for the POPLA appeal?

Reply email from Met Parking regarding the BPA complaint attached below. They've now supplied a redacted picture of a so called site survey. [ Guests cannot view attachments ]

Response from McDonald's attached.Kieron (McDonald’s Customer Services) 22 Jan 2025, 16:35 GMT Dear xxxxx, Thank you for getting back in touch further following the parking ticket you received during a visit to one of our restaurants. I regret that when a parking contravention has occurred, we are unable to deal with any specifics or cases on an individual basis. As mentioned, if a customer contravenes the clearly displayed parking regulations, they will receive a ticket. I have once again reviewed all the information produced, but whilst I do appreciate your further comments, our position on this matter has not changed. I can therefore only refer you back to our previous email. If you have not already appealed to the parking company, this would be an advisable step to take first. As a further action after this point, POPLA are an independent body who rule on such matters. They can be contacted via www.popla.co.uk Thank you for contacting us again and I am sorry that we can be of no further assistance on this matter. Kind regards,KieronCustomer Services TeamMcDonald's UK Customer Services11 - 59 High RoadEast FinchleyLondon N2 8AW [ Guests cannot view attachments ]

Thanks -all working now.

Thank you.McDonald's complaint emailed to their customer services.I have emailed the BPA complaint to Met Parking and Cc McDonalds in also. However, when I tried to upload the complaint to the BPA portal there seems to be an error as when I click submit the form jumps to the textbox and it says 'Details are Missing'. I've checked all sections are complete and attempted this several times and the results are the same. Is there another way to upload/send the complaint?

It would seem from Met's response that they have no intention of responding to the complaint. Mcdonald's response atteched... [ Guests cannot view attachments ]

Hi, just received a response from Met Parking and McDonald's customer services. The McDonald's response seems to be a standard fob off letter and the response from Met Parking complains is to palm the complaint back to their appeals department... [ Guests cannot view attachments ]

Thanks, will get this sent off today. Do they need to respond within a certain timeframe?

Good morning, reminder to get something back to me as suggested. As always, appreciated.

Thanks for this, if you could knock something up for us, I'd be grateful. Attached is the rest of the letter. It's signed, but the signature doesn't have a typed name and generically states 'Appeals Department'. [ Guests cannot view attachments ]

Hi there, submitted the above worded appeal and have just received a response back from the operator stating that they conducted a site survey prior to issuing the ticket, but they've not given any additional evidence. I've attached their letter here. What do I do next? [ Guests cannot view attachments ]

Many thanks for the replies, really appreciated. I’ll get the keeper to submit the appeal when they’re back home later tonight.