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Messages - london_commuter_123

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Private parking tickets / Re: How to avoid Apcoa penalty?
« on: December 30, 2024, 04:05:06 pm »
Thank you for your speedy reply. I have received a Penalty Notice, but Apcoa's response to my appeal mentions a PCN notice.
I received 5 separate notices for different dates, but after that they stopped sending me more (I spoke with their customer support, and they mentioned they cannot send more than 5 penalties). I didn't confirm I was the driver at any point in that conversation either.

In my appeal, I merely said that I had a season ticket already. I did not explicitly identify myself as the driver.

Attached both sides of one such notice below. I can send the rest also if that helps.

I have also attached their response to my appeal. They reduced the fee for one infraction to £20, but only reduced the rest to £60, even though all have the same reasoning. I think the £60 is an lawful obligation also, not a discounted rate, even though in their email they present it as a discount.

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Private parking tickets / How to avoid Apcoa penalty?
« on: December 30, 2024, 01:34:58 pm »
TLDR: I’m struggling with unfair fines from Apcoa and could use advice on how to address this.

Hi everyone,

Context: I’m a season ticket holder at the Three Bridges car park managed by Apcoa. Recently, I received £500 total fine for five parking infractions. The issue? I mistakenly had the wrong car registered on my account.

Here’s what happened: I’d temporarily changed the registered car for a day but forgot to switch it back. Later, I realized that the bookmark I’d been using to manage my vehicle registration was for an expired ticket. Unfortunately, the webpage for expired and active tickets looks identical, apart from a small difference in the URL.

As someone who works in tech, I find this design incredibly unintuitive—it’s easy to see how someone could make the same mistake. It feels unreasonable for them to charge me over what is essentially poor design on their part.

I appealed the fines, explaining the situation, but my appeal was rejected. Instead, they offered a "discounted" penalty of £260 for all five infractions. This is frustrating, especially since I’ve been a paying season ticket holder for nearly a year.

Other concerns with Apcoa:
This isn’t my first negative experience with Apcoa. They have a history of questionable practices, such as:

No guarantee of a parking spot: Even if you pay for parking via their app, they refuse refunds if the car park is full.

No compensation for restricted access: When the railway station closes the car park for rail-replacement buses, season ticket holders still have to pay, with no adjustments for the inconvenience.

I feel their approach is unfair and would appreciate any advice on how to contest these fines further or avoid such issues in the future.

Thank you!

(images attached)

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