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« on: December 04, 2024, 06:10:35 pm »
Hi,
I am after some advice. Today I have received a £100 charge from Smart Parking (reduced to £60 if paid in 14 days). The date of the charge was 20/11/2024 and as mentioned the letter arrived today (14 days later, although the issue date on letter is 27/11/24). On the date I had paid for parking from 1500-2300hrs via the Just Pay app and paid the £5. My time leaving the car park was 2335hrs so 35 mins over.
£5 was the max charge in this car park regardless of time, so had I booked the parking from 1000-2345 hours it was still only £5 so there is not even a loss of earnings to the parking site!
I have sent an appeal to the Smart Parking people stating the above but I hold no hope that they will see any sort of common sense. Should the appeal fail what is the best next steps? (I wish I hadn't messaged them before asking!!)
Cheers
Rich