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Messages - ThoughtfulCheese

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Private parking tickets / Re: Parkmaven PCN - St Nicholas Tolentino, Bristol - received 3 months later
« on: November 29, 2024, 03:52:08 pm »
Quick update: I sent them a letter. I did remove the commentary to make it less combative - you can always notch things up later if necessary, but it's hard to unring that bell.

Here is what I sent:
Quote
As the registered keeper, on Saturday 16 November I received a postal Notice to Keeper (NtK), allegedly issued 12 August 2024.

Please provide a proof of posting certificate, or other documented evidence confirming when this notice was sent. In the absence of such evidence, I expect you to cancel this Parking Charge Notice (PCN) and confirm the cancellation in writing.

If you are unable to provide proof of posting for this NtK, I do not expect to receive another notice with an updated issue date. As you know, under PoFA 2012, the registered keeper cannot be held liable for a PCN where it has not been given within 14 days of the alleged event. The window for issuing a valid NtK has long since closed.

I expect your response (as outlined above) to this complaint within the timeline as published in the Single Code of Practice.

Yours faithfully,
Thoughtful Cheese

Today I received this:
Quote
Thank you for your appeal against the above Parking Charge. We have carefully considered your appeal, and on this occasion, the appeal has been accepted, and the charge has been cancelled.

There was a glitch in our system preventing the letters from going out. We apologise for the delayed notice.

Yours sincerely,
Appeals Department
ParkMaven Ltd

So, good news. Thanks for the advice and I'll remember to check that my payments have gone through in future  ;D

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Private parking tickets / Re: Parkmaven PCN - St Nicholas Tolentino, Bristol - received 3 months later
« on: November 18, 2024, 05:37:00 pm »
So this is not a matter to take up via their appeals procedure?

I did get photos of the car park today, but I'm guessing it's probably immaterial as the driver does not remember exactly what they were like in August and they may well have been changed since then. They certainly have been since street view went past the place last.

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Private parking tickets / Re: Parkmaven PCN - St Nicholas Tolentino, Bristol - received 3 months later
« on: November 18, 2024, 03:09:09 pm »
Yes, it was only just received two days ago. There's no other date on the letter nor any indication on the envelope as to when it was actually posted. It was addressed to me at my current address, I've lived here for two and a half years. As far as I know the address on my V5C is up to date but I'll check.

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Private parking tickets / Parkmaven PCN - St Nicholas Tolentino, Bristol - received 3 months later
« on: November 18, 2024, 01:29:54 pm »
I (the registered keeper of the car in question) received this letter on Saturday 16 November:



The driver was confused about this; they remember parking there but believed they had paid for the session. Upon scrolling through their bank statements they found that the charge had been declined. They do not remember seeing any indication from the payment machine that the payment had not gone through, because if they had, they would have tried again with another card. They also did not receive any immediate indication from their banking app that the payment had been declined.

In any case, it is over three months since this happened. What are my options?

I don't often go by this car park, but could do if necessary. The driver does not remember any details about signage anymore.
(ETA: They do remember at first being confused about whether the charges for parking even applied; it is clearly signed as being the parking lot for the church, but it also seemed that others were parking there too. They thought it a possibility that it was free for church attendees but paid for others. The driver is not a regular parishioner but was there for a church event. They decided to err on the side of caution and to pay for parking, or at least attempt to)

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