Show Posts - Endorfin

The appeal window was still open this morning and I've submitted the appeal, the response box was limited to 1,000 characters.Due to time limits, I was unable to run the concised draft here first, but this is what was posted, along with the supporting evidence. Hopefully Camden Council will be empathetic to the circumstances. =====PCN is unreadable: As shown in the photo, the printer overlaid heavy black template text over the details, completely obscuring my payment/discount windows. This procedural defect makes it invalid.Assisted boarding: I was collecting my 91yo disabled mother from Euston (train ticket attached). Under assisted boarding exemptions, I can leave the car to assist a vulnerable passenger. A 4-minute observation is not enough time to find and escort her from the station. Emergency: I planned ahead (see June 10 screenshot) travelling from Hampshire but Euston's car park was gone due to HS2. My gearbox began failing in gridlock traffic. Fearing breakdown & leaving my mother stranded, I parked in Endsleigh Gardens, displaying my Blue Badge. Being deaf (BSL user without clear speech) voice-only pay-by-phone was an impossible barrier. Emergency Google search (attached time stamped screenshot) said parking was free; no street signs warned of 'Green Zone' rules.=====

I will need to help the driver submit an appeal soon.Taking on board the comments here and tincombe's observation that the ticket text was illegible (this is true, I'm unable to read the text beneath the black print) I reached out to Gemini to help me draft an appeal, which I paste below.I will submitting this later today, unless anyone has any further suggestions. Many thanks.========I am writing to challenge this Penalty Charge Notice (PCN) as the driver and Registered Keeper of the vehicle. I submit that this PCN must be cancelled on the grounds of procedural invalidity, a statutory boarding exemption, and inadequate signage.1. Procedural Invalidity: Illegible PCN and Failure to Convey Statutory InformationUnder Schedule 2 of the Civil Enforcement of Road Traffic Contraventions (England) Regulations 2022, a PCN must clearly state the mandatory information regarding payment periods, discount periods, and the consequences of non-payment.As shown in the attached photograph of the physical PCN affixed to my vehicle, a significant portion of the mandatory statutory text is completely obscured. The heavy, black pre-printed template text (including the warning "IT IS A CRIMINAL OFFENCE...", the Camden logo, and "Traffic Management Act 2004") has been printed directly over the dynamic text.As a result, the critical sentences explaining the 14-day discount period and the 28-day payment window are entirely unreadable and obscured. Because the PCN fails to clearly and legibly convey this mandatory statutory information, the notice is procedurally defective and legally unenforceable.2. Statutory Exemption: Assisted Boarding of a Vulnerable PassengerEven if the PCN were valid, the alleged contravention did not occur because the vehicle was engaged in the exempt activity of assisted boarding.I had stopped my vehicle at Endsleigh Gardens for the sole purpose of collecting my 91-year-old mother from Euston Station. My mother is profoundly disabled, suffering from severe mobility, sight, and hearing impairments. She required physical assistance from station staff and myself to transfer from the station platform to my vehicle.Under established parking law and precedent, the boarding exemption permits a vehicle to wait for as long as necessary to collect a passenger. For elderly, highly vulnerable, or disabled passengers, this exemption explicitly includes the time required for the driver to leave the vehicle unattended, enter the station terminal, locate the passenger, and escort them back to the car.The CEO’s observation time of just 4 minutes (12:46 PM to 12:50 PM) was wholly inadequate to accommodate the assisted collection of a severely disabled 91-year-old passenger from a major, complex terminal like Euston.3. Failure to Provide Adequate Roadside Signage (The "Green Zone" Restriction)I parked my vehicle in good faith, displaying my Blue Badge and time clock correctly. I have since been informed that Endsleigh Gardens falls within Camden’s local "Green Zone," where standard Blue Badges are restricted.However, under the Local Authorities' Traffic Orders (Regulations) 1996, the council has a strict duty to place and maintain signs that secure "adequate information as to the effect of the order" to road users.There was absolutely nothing on the physical roadside sign, nor anywhere in the vicinity of the bay, indicating that standard Blue Badges are excluded or that "Green Zone" rules apply. A motorist cannot be expected to consult external council websites to uncover hidden local variations when the physical sign on the street indicates a standard pay-by-phone bay. Because the signs failed to convey the effect of the traffic order, the restriction is unenforceable.4. Failure to Make Reasonable Adjustments (Equality Act 2010)I am culturally and medically Deaf. The bay signage directed users to pay exclusively via a voice telephone number. This voice-only payment method presented an absolute communication barrier, making compliance physically impossible for me. No non-verbal alternative (such as SMS or text-to-pay instructions) was provided on the sign. This constitutes a direct failure to provide "reasonable adjustments" for disabled motorists under Section 20 of the Equality Act 2010.For these reasons, I request that this invalid PCN be cancelled immediately.

Apologies, it seems I miscalculated the 28 day period, it seems there is until 15th July to lodge an appeal?

Quick bit of background on the driver which will explain the delay in posting up.Driver is medically and culturally Deaf and communicates in BSL (British Sign Language) For the unaware, while BSL is based on the English language, the grammatical structure is different which makes standard written English difficult for Deaf people to fully understand.Driver has received some help in posting this up.TDLR: Driver parked on double yellow lines near Euston Station after checking OK with blue badge and subsequently received parking ticket.Long version:Driver drove from his home in Hampshire to pick up his 91 year old mother who had travelled from her home in North Wales to visit her son. Due to the mother's age and severe disabilities (sight, hearing and mobility) she didn't feel that she could manage any changes, the only direct train without changes was to Euston. The driver received help checking online for available parking before travelling and the info received was that Euston station had free all day parking for blue badge holders (screenshot dated 1 week before travel to show this information)The driver's mother's train was scheduled to arrive for 12.30pm on 17.06.26 and the driver arrived at Euston station at 12.10 to find that the car park didn't exist - we now know that the information he received was outdated and that there was no car park due to HS2 works being carried out. He had to detour around the station, less than 2 miles but in central London this took 30 minutes, he was now worrying that his being late, his mother wouldn't have any assistance arriving at the station.On top of this, perhaps due to the stop start slow traffic in the heat, the automatic gearbox on his car started playing up, not engaging when traffic started moving - and breaking down in the middle of London would be an absolute disaster so he was panicking at this point. Eventually at 12.40pm he found a street close to the station, Endsleigh Gardens that is apparently in Camden, the parking sign stated the following: Mon - Fri 8.30am - 6.30pm Saturday 8.30am - 1.30pm. Pay by phone 020 3003 2532 quoting location 13420. Max stay 2 hoursObviously making a telephone call for a deaf person without clear speech was not an option, there was no app option listed. He sent the photos of the parking sign and street name to a friend asking to quickly check if parking with a blue badge was OK here. The friend checked and sent the following screenshot which stated that there was no charge for parking with a blue badge at this location in Camden. He placed his blue badge and time clock on the vehicle and left at 12.45pm.Arriving at the station he found his mother being looked after by some station staff. It took some time for them to get back to the car as both have mobility issues, and when he got back to the car at 1.18pm he found there was a parking ticket on the windscreen. The ticket states observed from 12.46pm to 12.50pm a total of 4 minutes. It's felt however that the CEO was likely watching him and waiting for him to leave, quite visably disabled with mobility issues before going over to put the ticket on the car. Apologies for the long winded explanation, some of which may or may not be relevant to any appeal.Obviously we now know that info provided by Google can not always be relied on to be accurate, however in the case of the street parking information this was an emergency situation where the parking conditions of this street in Camden couldn't be strutinised in depth, and even now it seems an absolute minefield finding out whether you can park with a blue badge or not, we are still unclear whether he was permitted to park there with a blue badge or not. The driver isn't a frequent visitor to London so is unfamiliar with parking rules there. The 14 day window for a reduced penalty has passed and it's now beyond the 28 days too. No appeal has yet been made, the driver has asked friends for help and been referred to this forum.Attached below is: Info dated 10.6.26 about free disabled parking at Euston station car park.[img width=800.0000610351562 height=642]https://i.postimg.cc/KjRKXnMj/Screenshot-2026-07-13-100149.png[/img]The original PCN that was placed on the windscreen, front and back.Photos of street name and parking sign.Screenshots showing parking info for the location sent to the driver by a friend (time stamped)[img width=184.00001525878906 height=600]https://i.postimg.cc/8CtxFW7s/IMG-20260617-WA0010.jpg[/img]Any help and advice gratefully received.*for information on how being pre-lingually Deaf affects some deaf people https://signhealth.org.uk/resources/learn-about-deafness/deaf-or-deaf/*

I'm a little confused here.Received an email from the NorthHampshireCivil@justice.gov.uk email address but written by someone in my local court.Confirming interpreter for hearing on 15th December but I've not received any correspondence about a hearing for 15th December. It's the 1st I've heard.========Subject: (*case ref*)- Reasonable Adjustments for hearing on 15th December 2025 at ***** Justice CentreDear Sir,I am writing to you to confirm that a BSL interpreter has been booked to attend the hearing with you following the information you have provided in your Directions Questionnaire.  The information in your forms suggests that you may require a disabled parking space on the day of your hearing at Aldershot Justice Centre. For this to be secured, please could you provide the following details:Car registration numberMake & Model of the car I can also confirm that we have both an external and internal lift.If there is any further assistance that the Court can provide, please contact prior to your hearing.Regards,Mrs **** **** Team Leader***** (my local court) Justice Centre | HMCTSWeb: www.gov.uk/hmctsAs of the 5 August 2024 All Civil & Family Calls are now dealt with by the National Service Centre Number 0300 123 5577Working Pattern: Term Time OnlyI work flexibly and emailing late in the day suits me, however I respect your working hours and don’t expect a response outside of them.=====Does that mean the PPC have decided to go ahead with a hearing? If I reply to the email will it get to this person at my local court or go to Northampton?

Thank you

Received the following letter todayI assume this is what you were talking about.<img src="https://i.ibb.co/9kpbP9rr/Screenshot-20251017-213321-Gallery.jpg" alt="Screenshot-20251017-213321-Gallery" border="0">

Got this letter from the court today, dated 10th September. The post is terrible here so nothing unusual to get post a week late.

Quote from: peodude on 10 Sep, 2025 16:48Quote from: Endorfin on 18 Feb, 2025 11:14Didn't have a clue what it was about so called them and gave them the email ref number. They said it was in reference to parking and they tried to get me to confirm reg number saying that they take data protections VERY VERY seriously, and as I have more than 1 vehicle, I gave the 1st 2 characters of the vehicle I didn't think it would be and they confirmed it wasn't that.I said that it told me all I needed to know and unless there was a court order we had nothing to discuss..and he kept interrupting by unprofessionally forced laughing saying that "their clients ZZPS" is very litiguous and always will sue and they will issue me with a CCJ. I told them that only the court could issue a CCJ, and by all means, take me to court, again with the laughing and "ahhh entitlement, thank you so much for that today ma'am (more laughing) I love it when people try to tell me my job, love.....we'll continue to progress and will be adding more charges"I just ended the call at that point. The complete unprofessionalism assured me that I had nothing to worry about. Prior to getting this email, I had been getting emails from ZZPS, which I had been ignoring, so this was a progression from this.In an earlier post, you said that you rang the Debt Collectors and spoke to them, so, with respect, why are you now unable to take a telephone mediation?I called via text relay, where an operator will speak what I type and types what the called party says.It involves using an app called Relay UK which is  dreadfully designed and horrible to use.Aside from that, the process of my typing what I want to say, while the called party (who 90% of time isn't patient enough to wait for me to finish before interrupting) stands by for the operator to relay it to them, then takes their response and types it to me. Some deaf people have clearer speech than I so they have the option of speaking, while the operator types their replies. It's something I'll only use when I've no other option (emails, texts being ignored etc) In answer to your question, yes technically, I can receive calls as well but apart from the issues stated above, it involves dialling a prefix first, and for many govt departments this prefix gets blocked. In this case, it would have meant a 3 way mediation became a 4 way mediation and very confusing.You can try putting it to the test yourself, download the Relay UK app, and try using it to call a friend, and receive a call as well, and report back here. It's free to use, apart from the cost of the calls.Often companies and organisations, and indeed individuals forget that when the Equality Act mentions an obligation to make reasonable adjustments, it means for the disabled person, not vice versa.

Quote from: b789 on 10 Sep, 2025 14:30Good. That is one less waste of time and effort needed. The claim will now be located to you local county court and a procedural judge will make an order regarding the case.The most basic of orders will be to set a date and time for the hearing and a deadline for the claimant to pay the £27 trial fee. They will also set a deadline for the submission of witness statements and any other evidence either party is going to rely on.You must understand that this will never reach a hearing before a judge as DCB Legal will discontinue before they are required to pay the trial fee. As a matter of interest, considering your disability, how would you expect a (excuse the pun) 'hearing' to take place in person?If I needed to attend court it would be with a BSL interpreter provided by the court.Is that what you meant?

Thank you. I emailed yesterday with your draft, with some slight amendments:Dear Tonisha,Thank you for your email.You state that you “reached out” with alternative arrangements. I must rebut that assertion. I have received no such communication, whether by email or post. Furthermore, the new date of 01/10/2025 was imposed without consideration for the information I already provided on my N180 Directions Questionnaire. It is not reasonable to disregard this information. For clarity, my position remains that this claim is entirely without merit. My settlement position is £0, and therefore the utility of mediation is extremely limited. In truth, the whole exercise risks being a waste of everyone’s time and resources. A more proportionate use of court resources may be to dispense with mediation altogether and allow the claim to proceed to allocation. Nevertheless, if mediation is insisted upon, I am prepared to engage provided it is conducted in an accessible format with a BSL interpreter present and scheduled at a mutually convenient date.To be clear, this means a face to face BSL interpreter. VRI in this situation isn't suitable, for various well documented reasons, but also due to my ongoing issues with my hands clear communication via sign is less possible and requires the interpreter to be able to understand deaf speech, which is acutely difficult via VRI. Please confirm that my requirements are properly recorded on the file so that further avoidable errors do not occur.Kind regards=========Received email this morning saying it's been cancelled: Mediation CancelledClaim number: *****Parties: UK PARKING CONTROL LIMITED v ******Mediation: between 13:30 and 16:30Date: 01/10/2025Please note that the mediation appointment in the above matter has been cancelled as one or the other party is unable to meet the criteria for mediation. We are unable to provide any further information at this stage so please continue to follow any instructions issued by the court.If not already done so. the claim will now be transferred out of our business centre to a court where standard directions will be given and you will be notified in writing of the next stages to follow. It is important that both parties follow these instructions and adhere to the timetable set down by the Court. Further information can be found at; Make a court claim for money: What a court claim is - GOV.UK (www.gov.uk)If you require any further information about the next steps, please contact the home court. You can use the link below to find the contact details.https://www.gov.uk/find-court-tribunalCivil National Business Centre | HMCTS | St Katharine's House 21-27 St Katharine's Street | Northampton | NN1 2LH Phone: 0300 123 4593 Email: scmreferrals@justice.gov.uk

Heard back from the courts yesterday by email.Copy and pasted below:===============================================================================Good morning,Thank you for your email.Please accept our apologies for the arrangement of a telephone mediation call for your appointment.Please note the telephone call email you received is a generic email sent to all parties as all of our appointments are telephone based.We reached out to you shortly after the appointment was booked offering you alternative arrangements for you to be able to attend the appointment comfortably but we had not yet received a response for you.I can confirm that we have rebooked your appointment to 01/10/2025 at 1330-1630 PM instead and this appointment will be a Microsoft Teams Video call with a BSL Interpreter present.The link for the mediation appointment will be sent to you via email on the day around the beginning of your appointment.If you have any more concerns or need further assistance, please do not hesitate to reach out to usRegards,TonishaSmall Claims Mediation ServiceNorthampton Civil National Business Centre | HMCTS===========================================================Not sure how they reached out to offer alternatives as nothing was received.Again, it's not paid attention to my available dates, but I've moved things around and will make myself available for the Teams video call.I've not been in this position before, what can I expect and what shall I say? Do I mention that I do have a disabled badge and did have a valid badge on that date that had fallen to the floor? I was a paying customer at Lidl and have the receipt. Many thanks for your continued help.

Quote from: DWMB2 on 12 Aug, 2025 14:28I don't have much more to add other than that already helpfully shared by b789 above, other than to say if you have time, you may wish to respond to the private parking consultation in b789's signature. Whilst this latest issue is a symptom of the largely automated court process, rather than the conduct of the parking company per se, it's an example of yet another hurdle faced by disabled people in what is already a stressful process. If parking companies operated ethically, this farce would have been resolved with one letter to the parking company, explaining that an occupant of the vehicle was entitled to reasonable adjustments and did hold a blue badge. Instead, the farce rolls on...Thank you.Yes, it's a daily bane of my life that companies and organisations insist on using telephone calls, when the initial contact was made by email/app/online etc.Some quick examples: Hometree emergency home cover - push you to use online fault reporting rather than telephone, perfect for me - except when they then try to ring you to confirm engineer booking, several times. Then email you to tell you it's been cancelled because they weren't able to get hold of me!LG ThinQ: Big on online connectivity, push to use their app for the WiFi connected fridge with all the state of the art tech, report a fault via the app & then multiple phone calls, eventually a no-reply text message saying we've tried to get hold of you on number provided with no success so fault allocation has been closed, if you still require assistance please use the app to open a new fault etcEven my GP, email to get an appointment, receive a no-reply text to say "your telephone appointment with Dr *** is at 2pm today, if this is not suitable please telephone the surgery" - email to say I can't use the phone, get an email saying I've missed my appointment with a little reminder of how much missed appointments cost the NHS, then an email a couple of days later apologising for the oversight and suggesting it may be best to come into the surgery to book an appointment in futureWorse one is the hospital/NHS who openly state that they won't/can't use email or text to inform you of appts, discuss results etc for various reasons, even though there's the NHS app which is meant to be very secure, I simply don't understand it. So they insist on sending via the post.It's every day and a complete pain in the a***. And then you get people coming up to you saying "ey ent technology marvellous, it must be a godsend for you to be able to just email nowadays"  I must sound like a whinging old fart, and I suppose I am!     If it was 1994, I'd understand, back then I was super excited about the future of email, I didn't think that 30 years later companies with a big online prescence would still insist on phone calls.

Quote from: b789 on 12 Aug, 2025 14:15I can appreciate your frustration. You need to contact the court right away to flag both the deafness/BSL interpreter requirement and the unsuitability of telephone mediation.Telephone mediation is obviously inaccessible for you, and the court should never have booked it once you had made them aware of your hearing needs on the N180. They can (and should) either offer an in-person mediation with a BSL interpreter present, or simply bypass mediation and move the claim to the next stage.Here’s how I would suggest you handle it:Please accept my sincere apologies for not replying to your response and thanking you, it must appear ungrateful but I've been otherwise preoccupied.Thank you very much for the advice and going to the trouble of drafting an email to send to the court, I have done this and emailed all the email addresses you listed. I didn't do this until fairly recently as I've been on some medication for nerve pain (pregabalin) and it's made me quite lethargic. I've received auto confirmation emails from all of the emails you listed, although the court ones state between 10 and 14 working days for a response if one is needed. If I don't hear from them by Monday morning, I may need to ask my brother to call on my behalf to direct them to look at the email (who lives at the other end of the country) but I imagine that this will pose some sort of data protection issue without prior written authorisation.In other news, I've finally got a response from the hospital that the report on my MRI scan has been completed and sent to the consultant for review, so hopefully on the route to getting whatever treatment is required and on the road to recovery.Many thanks again, and I will update any response from the court/DCBL

Email received today with TELEPHONE mediation appointment despite telling them that I'm deaf and needing a BSL interpreter. I don't think I even gave them my telephone number.Also it's booked for 9th September, when I said I wasn't available. Getting a bit sick of this now, got a lot going on, had my MRI scan for suspected cord compression on Friday and the hospital mucked up the cochlear implant headkit application to protect the magnet in my head, where it wasn't protected and was nearly ripped out of my head (asked the MRI operator if he'd done it before and he said no but he'd watched some videos) so I'm awaiting x ray to see if it's been displaced.I wish they'd just f*** off. I mean I just forgot to display my blue badge one time. Anyway here's what the email said, the start of it anyway. Do I get in touch with the court to highlight that I'm deaf? "Your telephone mediation appointmentAppointment date: 09/09/2025Appointment time slot: 13:30 to 16:30Your confidential telephone mediation appointment has been booked for the above date and time slot. This means that the mediator will call you between the times shown. Your appointment will last for around one hour from the point at which the mediator calls.The mediator will call both parties separately – you will not talk directly to the other side. They will try to help you both come to an agreement before the case goes to court.Where your mediation appointment is mandatory, If you do not attend the appointment, the judge will take this into consideration at any court hearing and may issue a penalty. This could include the judge automatically ruling in the other party’s favour or ordering you to pay for some or all the other party’s costs."