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Any advice would be much appreciated - many thanks

Hi again.

Apologies for the late reply, but Iceland are not replying to me.

How long did they take to reply to you? And do you possibly have a surname for Anna?

Many Thanks

H Guys,

So ICELAND have not replied as yet, and I'm assuming it's due to the holiday period. I'll send a third follow-up email to see if they can cancel it.

Hypothetically, if they do not reply, what are my options?

Ah That's excellent news!!!!

Ive emailed the ICELAND CEO as well, and he's taking an age to respond - I have also gone over the 28-day grace period.

Could you possibly share the 3rd party details, please?

Hi

Did you manage to get any updates here?

Yes - I've missed that 28-day deadline, unfortunately.

So does that mean I cannot submit a late appeal?

If not, what options do I have now?

Thank you -

ill start by sending the CEO an email to cancel the PCN

Ill send the following;

Subject: Request for Discretionary Cancellation of Parking Charge – Iceland Customer

Dear Mr Dhaliwal,

I hope you are well. I am writing to you as a loyal Iceland customer regarding a parking charge I recently received after slightly overstaying in the car park of one of your stores.

On the day in question, I was shopping at Iceland and unfortunately exceeded the permitted parking time by a small margin. This was not intentional; I was simply taking a little longer than expected during my shop. I have always understood Iceland to be a company that values and supports its customers, and I hope that this situation can be viewed with some discretion.

I would be extremely grateful if you could assist in having this parking charge cancelled, or forward my request to the appropriate team or parking management provider. I can provide any receipts, reference numbers, or evidence required to support my claim.

Thank you very much for taking the time to read my message. I truly appreciate any help you may be able to offer.

Kind regards,
[Your Name]
[Your Contact Information]