#7 Re: Private Parking Solutions - PCN received - Uxbridge industrial estate
on 19 May, 2025 14:32 in Private parking tickets
QuoteDear <tango33>,Thank you for your email regarding Flexible Resolution Services (FRS).ADR has been designed as a way to resolve disputes between a business and a customer. It can be used when things go wrong and when it is not possible for the parties involved to resolve it themselves. It is when a third, independent, party can become involved in the dispute, who looks at both sides of the argument to come to a conclusion.The aim of ADR is to resolve disputes at a lower cost, although many ADR bodies offer their service free to a consumer. ADR is also quicker and more informal than it would be to pursue legal action through the courts. ADR can be a very successful mechanism for resolving disputes and we can report that several thousand people each year use ADR, although it is not guaranteed to be successful for the consumer in every instance. Those who make use of ADR are still able to pursue their complaint through the courts should they wish to do so.ADR has been designed with an aim to put the parties back into the position they would have been in should the issue have not occurred. It will usually take into consideration any applicable law and codes of practice that may be relevant. ADR schemes will rarely offer any sort of compensation, but rather offers remedies such as a repair, replacement or refund, as prescribed by the law.I can confirm that FRS are one of the approved ADR bodies, overseen by CTSI. I understand from your email that you feel the signage at the site did not communicate any contractual terms and consequently, did not constitute an offer. You further assert that the operator's evidence has not successfully rebutted this position. In addition, you believe that FRS has breached Articles 7(1), 9 (2) and 11 of ADR legislation.Thank you for providing this information and rest assured that we will now address the issues that you have raised with FRS directly and take further action with the body, as necessary. Any non-compliance issues that are identified will be treated as commercially sensitive and, whilst they will be reported to the Department of Business and Trade (DBT), we are unable to share them any further.In our role as Competent Authority, we oversee CTSI approved ADR bodies to ensure that they are compliant with the requirements which are set out in the legislation. In the event that we were to find an ADR body to be non-compliant with the legislation, our first step would be to work with the ADR body directly to resolve the issues. We would aid them to amend their processes as necessary, in order to reach full compliance. This is also something that would be closely monitored with the body, in order to ensure their maintained compliance. All approved ADR bodies are audited biennially by CTSI, to ensure their continued compliance.Should you be dissatisfied with the outcome reached by the ADR body, you may wish to seek legal redress through the courts. You can find out more information by clicking https://www.gov.uk/make-court-claim-for-money.You can also seek the advice of the Citizens Advice Consumer Helpline. You can call them on 0808 223 1133 or view their website by clicking https://www.citizensadvice.org.uk/consumer/get-more-help/if-you-need-more-help-about-a-consumer-issue/. They will also be able to give you information on your consumer rights.If we could take this opportunity to thank you for the information you have provided, this is very helpful for our ongoing monitoring of the CTSI approved ADR bodies. We trust this correspondence has explained our role as Competent Authority and that you find the information useful.Kind regards,<snip>ACS & ADR CoordinatorEmail: <snip>@tsi.org.ukWeb: www.tradingstandards.uk