Free Traffic Legal Advice

Good afternoon all,

Thank you for your help with this.

The penalty has been cancelled!

I had provided Horizon with our hotel booking and reiterated the doubled dipping point.

They provided the below response.

Thank you,

Thank you for your recent correspondence regarding the above Parking Charge Notice, which we have reviewed.
 
I can confirm as a gesture of goodwill the Parking Charge Notice has now been cancelled and no further action will be taken in this matter.
 
Please be advised, Travelodge Bournemouth Seafront is a guest only car park, please ensure both payment & registration inside the hotel are made on future visits to ensure further Parking Charges are not incurred.
 
Please note further Parking Charge may not be cancelled.
 
Please note that once the Parking Charge Notice is cancelled the contact details are removed from the Parking Charge Notice and will not be retained for any purpose or shared with third parties.  We are, however, required to retain images and appeal correspondence for a period of 2 years by DVLA and the BPA and are not therefore able to delete these from our system. You can review our privacy policy at https://horizonparking.co.uk/privacy-policy/ or you can request that a copy is sent to you in the post by contacting us at the address below, if you have any queries regarding your data.
 
 
Yours sincerely,
Horizon Parking

*Posting again with Imgur link and further details*

https://imgur.com/a/kk9uC5V

Hello FTLA,

Received Horizon notice for failing to pay for parking.
This is at a hotel car park. Guests of hotel.
Horizon's evidence shown of entering the car park and leaving the car park hours later.
However, the car entered the car park and immediately left. The car park only has approximately 20 spaces.Car arrived at 1:34 and left at 1:34.
Parked on the council owned street that night. This was free parking. We didn't take pictures or have evidence of parking there.
Picture 2 on the notice shows the car re-entering the car park the next morning, not leaving as the notice says. This was paid for and sent as part of evidence.

How do we get Horizon to understand that they've captured two separate sessions? Did not park at 1am.

1. Entered car park, no spaces available. Immediately left.
2. Entered car park, parked and paid. Have payment confirmation.

Horizon have rejected initial appeal. Their response is on the imgur link. As requested in my previous link unfortunately I didn't save my initial appeal, so I am not sure if I identified the driver. Travelodge doesn't have a freephone number or email address for me to contact.
Hotel location here: https://maps.app.goo.gl/Uv5H7BjzqZR18Cn77 and here: https://maps.app.goo.gl/duP6tVFcYLhNA32h7

Would like to know how to prepare my POPLA appeal. Also, if anyone has an email address for Travelodge that would be greatly appreciated.

Thank you,