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Civil penalty charge notices (Councils, TFL and so on) / Re: Croydon, code 12s parked in a residents or shared, Frith Road Croydon Council
« on: March 25, 2026, 05:09:56 pm »
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2
Civil penalty charge notices (Councils, TFL and so on) / Re: Croydon, code 12s parked in a residents or shared, Frith Road Croydon Council
« on: March 24, 2026, 05:21:08 pm »
I received a reply to a FOI on 16/03/26 to a request made 13/02/26.
Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA
Contact: Information Team
FOI@croydon.gov.uk
Dear XXXXXX
Request FOI/XXXXX
Further to your request received on 13/02/2026, I confirm that the Council has now considered your request under the Freedom of Information Act 2000. Specifically, you have requested the following information:
"Dear Croydon Council,
Under the Freedom of Information Act 2000, please provide:
The service charge (in pence per minute) applicable to calls made to 0845 3000 614 at the time PCN CR49371815 was issued (11 January 2026).
Whether Croydon Council receives any revenue share, rebate, or financial benefit from calls made to this number.
The total gross revenue generated from the service charge element of this number in the last complete financial year.
Please provide the information in electronic format."
Thank you for your request made under the Freedom of Information Act 2000. You asked:
“The service charge (in pence per minute) applicable to calls made to 0845 3000 614 at the time PCN CR49371815 was issued (11 January 2026).”
“Whether Croydon Council receives any revenue share, rebate, or financial benefit from calls made to this number.”
“The total gross revenue generated from the service charge element of this number in the last complete financial year.”
Clarification of the telephone number
The Penalty Charge Notice (PCN) payment line is 0345 6000 314. The number 0845 3000 614 cited in your request is not the Council’s PCN payment line.
We have answered your questions on the correct PCN payment line 0345 6000 314 below.
1) Service charge (in pence per minute) applicable on 11 January 2026
Calls to 0345 numbers are charged at your provider’s standard geographic rate and, importantly, do not carry a separate “service charge” element. Any cost is set by the caller’s own telecoms provider and may be included within call plan allowances. There is therefore no service charge (0 pence per minute) applicable to calls to 0345 6000 314.
(For completeness: the PCN referenced, CR49371815, was issued on 11 January 2026; there was no change to the above charging basis at that time.)
2) Revenue share / rebate / financial benefit to the Council
Croydon Council does not receive any revenue share, rebate, or other financial benefit from calls made to the PCN payment line 0345 6000 314.
3) Total gross revenue from the service charge element in the last complete financial year
As there is no service charge element on calls to the 0345 6000 314 PCN payment line, the total gross revenue generated from the service charge element for the last complete financial year is £0.
Additional context (unrelated to the PCN payment line)
Our telephony team has confirmed that CDS (our IT dept) pays for one income-generating line supplied by Vodafone (0345 300 0614). This is not the PCN payment line and is not used for PCN payments. As stated above, no income is received from PCN payment lines.
The Council publishes Access to Information requests and responses on its online Disclosure Log. (Any request included within this log will be anonymised appropriately)
To view the Council’s Disclosure Log, please visit our website available here:
The Freedom of Information (FOI) Act | Croydon Council (disclosure-log.co.uk)
If you are dissatisfied with the way the Council has handled your request under the Freedom of Information Act, you may ask for an internal review. This should be submitted to us within 40 working days of this response. You can do this by outlining the details of your complaint by:
Email: FOI@croydon.gov.uk
Writing: Information Team
London Borough of Croydon
Bernard Weatherill House
Floor 3, Zone E
8 Mint Walk
Croydon, CR0 1EA
Any requests received after the 40 working day time limit will be considered only at the discretion of the council.
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Yours sincerely,
Information Team
Croydon Digital Services
Assistant Chief Executive Directorate
3rd Floor, Zone E
Bernard Wetherill House,
Mint Walk,
Croydon,
CR0 1EA
Information Team Croydon
Digital Services
Assistant Chief Executive Directorate
Bernard Wetherill House
7th Floor, Zone B
Croydon
CR0 1EA
Contact: Information Team
FOI@croydon.gov.uk
Dear XXXXXX
Request FOI/XXXXX
Further to your request received on 13/02/2026, I confirm that the Council has now considered your request under the Freedom of Information Act 2000. Specifically, you have requested the following information:
"Dear Croydon Council,
Under the Freedom of Information Act 2000, please provide:
The service charge (in pence per minute) applicable to calls made to 0845 3000 614 at the time PCN CR49371815 was issued (11 January 2026).
Whether Croydon Council receives any revenue share, rebate, or financial benefit from calls made to this number.
The total gross revenue generated from the service charge element of this number in the last complete financial year.
Please provide the information in electronic format."
Thank you for your request made under the Freedom of Information Act 2000. You asked:
“The service charge (in pence per minute) applicable to calls made to 0845 3000 614 at the time PCN CR49371815 was issued (11 January 2026).”
“Whether Croydon Council receives any revenue share, rebate, or financial benefit from calls made to this number.”
“The total gross revenue generated from the service charge element of this number in the last complete financial year.”
Clarification of the telephone number
The Penalty Charge Notice (PCN) payment line is 0345 6000 314. The number 0845 3000 614 cited in your request is not the Council’s PCN payment line.
We have answered your questions on the correct PCN payment line 0345 6000 314 below.
1) Service charge (in pence per minute) applicable on 11 January 2026
Calls to 0345 numbers are charged at your provider’s standard geographic rate and, importantly, do not carry a separate “service charge” element. Any cost is set by the caller’s own telecoms provider and may be included within call plan allowances. There is therefore no service charge (0 pence per minute) applicable to calls to 0345 6000 314.
(For completeness: the PCN referenced, CR49371815, was issued on 11 January 2026; there was no change to the above charging basis at that time.)
2) Revenue share / rebate / financial benefit to the Council
Croydon Council does not receive any revenue share, rebate, or other financial benefit from calls made to the PCN payment line 0345 6000 314.
3) Total gross revenue from the service charge element in the last complete financial year
As there is no service charge element on calls to the 0345 6000 314 PCN payment line, the total gross revenue generated from the service charge element for the last complete financial year is £0.
Additional context (unrelated to the PCN payment line)
Our telephony team has confirmed that CDS (our IT dept) pays for one income-generating line supplied by Vodafone (0345 300 0614). This is not the PCN payment line and is not used for PCN payments. As stated above, no income is received from PCN payment lines.
The Council publishes Access to Information requests and responses on its online Disclosure Log. (Any request included within this log will be anonymised appropriately)
To view the Council’s Disclosure Log, please visit our website available here:
The Freedom of Information (FOI) Act | Croydon Council (disclosure-log.co.uk)
If you are dissatisfied with the way the Council has handled your request under the Freedom of Information Act, you may ask for an internal review. This should be submitted to us within 40 working days of this response. You can do this by outlining the details of your complaint by:
Email: FOI@croydon.gov.uk
Writing: Information Team
London Borough of Croydon
Bernard Weatherill House
Floor 3, Zone E
8 Mint Walk
Croydon, CR0 1EA
Any requests received after the 40 working day time limit will be considered only at the discretion of the council.
If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision. The Information Commissioner can be contacted at:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Yours sincerely,
Information Team
Croydon Digital Services
Assistant Chief Executive Directorate
3rd Floor, Zone E
Bernard Wetherill House,
Mint Walk,
Croydon,
CR0 1EA
3
Civil penalty charge notices (Councils, TFL and so on) / Re: Lambeth, code 12s Mount Nod Road Parked in a residents
« on: February 17, 2026, 10:25:34 am »
Below NTO:
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Civil penalty charge notices (Councils, TFL and so on) / Re: Lambeth, code 12s Mount Nod Road Parked in a residents
« on: February 14, 2026, 11:51:16 pm »
I've noted the original pcn states a charge of £140 (£70) and the NoR £160 (£80).
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Civil penalty charge notices (Councils, TFL and so on) / Re: Croydon, code 12s parked in a residents or shared, Frith Road Croydon Council
« on: February 13, 2026, 10:12:32 am »
Ground 1 – Mitigating Circumstances
On the date in question I was transporting my daughter to a function being held at the venue on Frith Road.
Given the size and nature of the venue, and the safeguarding expectations placed on responsible parents, it was reasonable and necessary for me to ensure that my daughter was safely delivered into the care of those responsible for supervising the function.
I did not leave the location for any purpose other than to ensure her safe handover. This was not casual parking but a brief stop connected to child safeguarding responsibilities.
I respectfully ask the authority to exercise its discretion in these circumstances.
Ground 2 – The Penalty Exceeded the Amount Applicable in the Circumstances of the Case
The PCN provides for payment by credit/debit card via an 0845 telephone number.
0845 numbers attract a service charge element which may result in the caller paying more than the face value of the penalty charge.
Where a council requires payment through a premium or revenue-generating number, the motorist is exposed to paying more than the statutory penalty set under the Traffic Management Act 2004.
The statutory penalty must be a fixed amount prescribed by law. It cannot lawfully be increased through the use of a payment mechanism that includes a surcharge or service charge element.
This issue was considered in Paul Bateman v Derbyshire County Council (DJ00037-2209, 10 November 2022), where it was held that requiring payment via a premium rate number resulted in the penalty exceeding the amount due in the circumstances of the case.
If the 0845 number used by Croydon Council includes a service charge element or revenue share, then the penalty demanded exceeds the amount applicable in the circumstances of the case and is therefore unenforceable.
Accordingly, the PCN should be cancelled.
Unsure whether quoting the Batemen case will help, as this was fact specific?
and separately:
Freedom of Information Act 2000 Request
Dear Croydon Council,
Under the Freedom of Information Act 2000, please provide:
The service charge (in pence per minute) applicable to calls made to 0845 3000 614 at the time PCN CR49371815 was issued (11 January 2026).
Whether Croydon Council receives any revenue share, rebate, or financial benefit from calls made to this number.
The total gross revenue generated from the service charge element of this number in the last complete financial year.
Please provide the information in electronic format.
Yours faithfully,
[Your Name]
All based around:
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/advice-request-parking-outside-bay/msg5859/#msg5859
On the date in question I was transporting my daughter to a function being held at the venue on Frith Road.
Given the size and nature of the venue, and the safeguarding expectations placed on responsible parents, it was reasonable and necessary for me to ensure that my daughter was safely delivered into the care of those responsible for supervising the function.
I did not leave the location for any purpose other than to ensure her safe handover. This was not casual parking but a brief stop connected to child safeguarding responsibilities.
I respectfully ask the authority to exercise its discretion in these circumstances.
Ground 2 – The Penalty Exceeded the Amount Applicable in the Circumstances of the Case
The PCN provides for payment by credit/debit card via an 0845 telephone number.
0845 numbers attract a service charge element which may result in the caller paying more than the face value of the penalty charge.
Where a council requires payment through a premium or revenue-generating number, the motorist is exposed to paying more than the statutory penalty set under the Traffic Management Act 2004.
The statutory penalty must be a fixed amount prescribed by law. It cannot lawfully be increased through the use of a payment mechanism that includes a surcharge or service charge element.
This issue was considered in Paul Bateman v Derbyshire County Council (DJ00037-2209, 10 November 2022), where it was held that requiring payment via a premium rate number resulted in the penalty exceeding the amount due in the circumstances of the case.
If the 0845 number used by Croydon Council includes a service charge element or revenue share, then the penalty demanded exceeds the amount applicable in the circumstances of the case and is therefore unenforceable.
Accordingly, the PCN should be cancelled.
Unsure whether quoting the Batemen case will help, as this was fact specific?
and separately:
Freedom of Information Act 2000 Request
Dear Croydon Council,
Under the Freedom of Information Act 2000, please provide:
The service charge (in pence per minute) applicable to calls made to 0845 3000 614 at the time PCN CR49371815 was issued (11 January 2026).
Whether Croydon Council receives any revenue share, rebate, or financial benefit from calls made to this number.
The total gross revenue generated from the service charge element of this number in the last complete financial year.
Please provide the information in electronic format.
Yours faithfully,
[Your Name]
All based around:
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/advice-request-parking-outside-bay/msg5859/#msg5859
6
Civil penalty charge notices (Councils, TFL and so on) / Re: Croydon, code 12s parked in a residents or shared, Frith Road Croydon Council
« on: February 12, 2026, 04:35:15 pm »
No disability. Does the 0845 route have any traction?
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Civil penalty charge notices (Councils, TFL and so on) / Re: Croydon, code 12s parked in a residents or shared, Frith Road Croydon Council
« on: February 12, 2026, 01:40:20 pm »
Aged 11, was in the foyer for approx. 5mins
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Civil penalty charge notices (Councils, TFL and so on) / Re: Croydon, code 12s parked in a residents or shared, Frith Road Croydon Council
« on: February 12, 2026, 01:20:36 pm »
Dropping off my daughter at a birthday party at Flip Out.
GSV:
https://maps.app.goo.gl/hvkaxy7jJkPrq7PS6
GSV:
https://maps.app.goo.gl/hvkaxy7jJkPrq7PS6
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Civil penalty charge notices (Councils, TFL and so on) / Croydon, code 12s parked in a residents or shared, Frith Road Croydon Council
« on: February 11, 2026, 10:14:00 pm »
Hi, received the pcn after dropping off at Flip Out, Croydon.
I've already furnished an informal appeal, going down the 0845 premium number route, which has been rejected.
Cut-off time for discount is February 17th.
Is there any further avenues to explore in order to get the pcn cancelled?
Notice of Rejection (Informal Appeal)
Thank you for writing to us.
We have carefully considered what you say but we have decided not to cancel your PCN.
There is signage in place which explains that the bay you parked in is for people with a resident's permit or for people paying to park by RingGo. The sign also explains how to pay by RingGo.
You were issued a PCN because you did not have a resident's permit that was both valid and clearly displayed, and the CEO's handheld computer showed no valid period bought by RingGo. Even if you have a permit, you have to display it so that a CEO can see all its details.
Your comments regarding the phone number would not be a mitigating circumstance to cancel the PCN therefore we are satisfied that the aforementioned PCN remains payable. Furthermore there are multiple other methods to pay the PCN as detailed below.
You have these choices:
You can pay the discount charge of £80.00 if your payment reaches us within 14 days of the date of this letter. If you choose to pay the discounted amount of £80.00 then the matter will be closed and you will have lost the right to appeal to the Environment & Traffic Adjudicators.
You can pay £160.00 within 28 days of the date your PCN was issued.
The registered keeper can formally challenge the PCN after the Notice to owner (NTO) is issued. The registered keeper will automatically receive the NTO if the PCN has not been paid within 28 days of being issued. The NTO offers the registered keeper the chance to formally challenge the PCN or pay the full £160.00. If the registered keeper decides to formally challenge the PCN, they should wait until the NTO arrives.
How to pay:
by phone 0345 3000 614 (24hr) touchtone using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
online at https://ocmlive.xrxpsc.com/Croydon/OCM-FE/OCM/. Pay using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
in person at any Post Office using cash, cheque or debit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Or by cash only at any outlet displaying the Paypoint Logo. You will need either your PCN or a letter containing your PCN number and barcode. It is very important that you retain your receipt as a record of your payment.
I've already furnished an informal appeal, going down the 0845 premium number route, which has been rejected.
Cut-off time for discount is February 17th.
Is there any further avenues to explore in order to get the pcn cancelled?
Notice of Rejection (Informal Appeal)
Thank you for writing to us.
We have carefully considered what you say but we have decided not to cancel your PCN.
There is signage in place which explains that the bay you parked in is for people with a resident's permit or for people paying to park by RingGo. The sign also explains how to pay by RingGo.
You were issued a PCN because you did not have a resident's permit that was both valid and clearly displayed, and the CEO's handheld computer showed no valid period bought by RingGo. Even if you have a permit, you have to display it so that a CEO can see all its details.
Your comments regarding the phone number would not be a mitigating circumstance to cancel the PCN therefore we are satisfied that the aforementioned PCN remains payable. Furthermore there are multiple other methods to pay the PCN as detailed below.
You have these choices:
You can pay the discount charge of £80.00 if your payment reaches us within 14 days of the date of this letter. If you choose to pay the discounted amount of £80.00 then the matter will be closed and you will have lost the right to appeal to the Environment & Traffic Adjudicators.
You can pay £160.00 within 28 days of the date your PCN was issued.
The registered keeper can formally challenge the PCN after the Notice to owner (NTO) is issued. The registered keeper will automatically receive the NTO if the PCN has not been paid within 28 days of being issued. The NTO offers the registered keeper the chance to formally challenge the PCN or pay the full £160.00. If the registered keeper decides to formally challenge the PCN, they should wait until the NTO arrives.
How to pay:
by phone 0345 3000 614 (24hr) touchtone using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
online at https://ocmlive.xrxpsc.com/Croydon/OCM-FE/OCM/. Pay using a debit or credit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Please have your PCN number and vehicle registration number to hand.
in person at any Post Office using cash, cheque or debit card (Visa, MasterCard, Delta, Maestro, Solo and Electron). Or by cash only at any outlet displaying the Paypoint Logo. You will need either your PCN or a letter containing your PCN number and barcode. It is very important that you retain your receipt as a record of your payment.
10
Civil penalty charge notices (Councils, TFL and so on) / Re: Lambeth, code 12s Mount Nod Road Parked in a residents
« on: January 14, 2026, 07:53:11 pm »
Link to informal appeal and NoR from Lambeth received today.
Should have sent the drs note, with the informal appeal, but I’ll have to send it with the formal appeal. Although the discount offer will be removed at that time.
APPEAL:
https://1drv.ms/i/c/6e0c479c7a9edd5e/IQB5V_Y1sskUTKpPwMiU4mZNAakRWRivuzfCgiNpJ4xeSX0
NOR
https://1drv.ms/i/c/6e0c479c7a9edd5e/IQC4UBphUiYSRKBZehqSTBmRAQCB5dhrc22C6qU-TYAW92Y
https://1drv.ms/i/c/6e0c479c7a9edd5e/IQBE0OBALfFxSLxac-gcjpIMAWequKoMx52dlTUaBHEie5o
Should have sent the drs note, with the informal appeal, but I’ll have to send it with the formal appeal. Although the discount offer will be removed at that time.
APPEAL:
https://1drv.ms/i/c/6e0c479c7a9edd5e/IQB5V_Y1sskUTKpPwMiU4mZNAakRWRivuzfCgiNpJ4xeSX0
NOR
https://1drv.ms/i/c/6e0c479c7a9edd5e/IQC4UBphUiYSRKBZehqSTBmRAQCB5dhrc22C6qU-TYAW92Y
https://1drv.ms/i/c/6e0c479c7a9edd5e/IQBE0OBALfFxSLxac-gcjpIMAWequKoMx52dlTUaBHEie5o
11
Civil penalty charge notices (Councils, TFL and so on) / Re: Southwark, code 53 c Failing to comply with a restriction, Lanbury Rd Junction Ivydale Rd
« on: November 16, 2025, 10:58:56 pm »
Case ref: 2250332717
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Civil penalty charge notices (Councils, TFL and so on) / Re: Lambeth, code 12s Mount Nod Road Parked in a residents
« on: October 29, 2025, 02:20:27 pm »Assisted boarding is an exemption.
How old and was she ready to go?
No observation means you can just say as long as necessary and not volunteer time.
Kids sleepover, 10yr old, ready to go. Short period of time approx 5mins.
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Civil penalty charge notices (Councils, TFL and so on) / Re: Lambeth, code 12s Mount Nod Road Parked in a residents
« on: October 29, 2025, 02:08:36 pm »Picking up whom or what? For how long and from where?
Are you a PHV driver?
Too little information.
Picking up my daughter following a sleepover, approx 5 mins.
14
Civil penalty charge notices (Councils, TFL and so on) / Lambeth, code 12s Mount Nod Road Parked in a residents
« on: October 29, 2025, 01:13:16 pm »
Hi , I received this pcn this morning, having parked briefly for a pickup.
I've noted there's no observation period. Are there any grounds for appeal?
https://1drv.ms/i/c/6e0c479c7a9edd5e/EfbYENUu0VJPiSAweclJ54wBxLyI3GOcrLlL40kuy9E-ew?e=zkx3CN
https://1drv.ms/i/c/6e0c479c7a9edd5e/EfbYENUu0VJPiSAweclJ54wBxLyI3GOcrLlL40kuy9E-ew?e=zkx3CN
I've noted there's no observation period. Are there any grounds for appeal?
https://1drv.ms/i/c/6e0c479c7a9edd5e/EfbYENUu0VJPiSAweclJ54wBxLyI3GOcrLlL40kuy9E-ew?e=zkx3CN
https://1drv.ms/i/c/6e0c479c7a9edd5e/EfbYENUu0VJPiSAweclJ54wBxLyI3GOcrLlL40kuy9E-ew?e=zkx3CN
15
Civil penalty charge notices (Councils, TFL and so on) / Re: Southwark, code 53 c Failing to comply with a restriction, Lanbury Rd Junction Ivydale Rd
« on: October 29, 2025, 12:33:18 pm »
No update on case as yet, as stated before, listed as of early August.
Is there anything further to add to strengthen the appeal?
Is there anything further to add to strengthen the appeal?