Free Traffic Legal Advice

Owner of vehicle received this reply today from PALS.


This Car Park is not managed by our Trust, nor do any of our Car Park attendants carry out any patrols of the parking area or view the machines.  We have asked for legal advice regarding this car park to see if they can remove the very misleading signage but have been told there is nothing legally we can do because they have not used the NHS logo. 

 

We have asked for information regarding this to go on our website so people are made aware that this is not a Trust car park and this is in the process of being added.

 

I can only apologise that there is nothing more we as a trust can do regarding this issue.

Link to photos of car park

https://imgur.com/a/ibtl4n8

OP, the niceties of Notices to Keeper and PoFA only come into play unless they know the identity of the driver or it is revealed subsequently. And you have.

Pl amend your posts so that the identity of the driver is neither stated nor can it be deduced from the narrative. 

Examples: a notice was received by the keeper; the driver parked.

What are the times in the photos embedded in the NTK?

Have asked the moderator to remove OP. Amended version below.

The keeper received parking ticket for an overstay in a hospital car park.

The car park is online or phone only payment.

The driver tried several times to pay on the phone, but they have since changed car since the last time the service was used and there didn't seem to be an option to update car details, it was approx 8:15pm on a Sunday night, driver unsure if there are people working in the call centre at the time, they didn't recall an option to speak to someone to update car details on the phone.

Driver went to website to update car details, spent about 15 minutes faffing about with it and they were under the impression  payment had gone through, as it showed the parking cost + the 20p card fee for using the service, didn't get a text message, but driver hasn't used this company in a few years, so is unsure of process, in addition they were escorting a person with mental health difficulties to an appointment and finding managing their behaviour as well as trying to navigate a website stressful enough, and needed to get going.

Driver forgot all about it until today when this letter arrived and they went back to check bank account, as they were going to use the transaction as evidence of payment,  no payment has been deducted.


They then tried to access their website to see of there is any record of them attempting to update car details on this night as evidence of attempts to pay and the  website will not allow access, or let them register.

Is there anything they can do, or do they need to just suck up the sheer unfairness of this penalty notice.

Was struggling with imgur,but have now managed to fix.

https://imgur.com/a/zQZqp9x

The keeper received parking ticket for an overstay in a hospital car park.

The car park is online or phone only payment.

The driver tried several times to pay on the phone, but they have since changed car since the last time the service was used and there didn't seem to be an option to update car details, it was approx 8:15pm on a Sunday night, driver unsure if there are people working in the call centre at the time, they didn't recall an option to speak to someone to update car details on the phone.

Driver went to website to update car details, spent about 15 minutes faffing about with it and they were under the impression  payment had gone through, as it showed the parking cost + the 20p card fee for using the service, didn't get a text message, but driver hasn't used this company in a few years, so is unsure of process, in addition they were escorting a person with mental health difficulties to an appointment and finding managing their behaviour as well as trying to navigate a website stressful enough, and needed to get going.

Driver forgot all about it until today when this letter arrived and they went back to check bank account, as they were going to use the transaction as evidence of payment,  no payment has been deducted.


They then tried to access their website to see of there is any record of them attempting to update car details on this night as evidence of attempts to pay and the  website will not allow access, or let them register.

Is there anything they can do, or do they need to just suck up the sheer unfairness of this penalty notice.