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Civil penalty charge notices (Councils, TFL and so on) / ULEZ Charge - help please
« on: May 17, 2024, 12:12:15 pm »
Hi
We have received a notice from TFL for the ULEZ unpaid charge for one day.
My husband and I visited London recently for an overnight stay and our vehicle is not ULEZ compliant. We were 100 percent aware of this as we went through and that we needed to pay the ULEZ charge. We were also aware that we could pay this within 3 days, so my husband set up an autopay account via the TFL website the following day, where he read that all charges for being in the zone would be automatically taken from his bank account at the end of the month. Job done...or so he thought until the penalty notice arrived. The notice is only for the 1st day of our stay. He contacted them and was told that the second day of our stay was covered by the autopay account, but the first day was not because the autopay account was set up the following day.
This is the exact wording on their website: -
"Auto Pay records the number of charging days a vehicle travels in the Congestion Charge zone and, if your vehicle does not meet the emissions standards, the ULEZ and LEZ. It bills users each month".
On this basis, we fully believed that, as our vehicle passed through the zone within two consecutive days and in the same month, we would be covered by the autopay for our stay, regardless of which of the two dates we set it up, and especially as we set the account up within the allowed 3 days to pay the ULEZ charges.
My question is, does anyone think this is worth us appealing?
Thanks
We have received a notice from TFL for the ULEZ unpaid charge for one day.
My husband and I visited London recently for an overnight stay and our vehicle is not ULEZ compliant. We were 100 percent aware of this as we went through and that we needed to pay the ULEZ charge. We were also aware that we could pay this within 3 days, so my husband set up an autopay account via the TFL website the following day, where he read that all charges for being in the zone would be automatically taken from his bank account at the end of the month. Job done...or so he thought until the penalty notice arrived. The notice is only for the 1st day of our stay. He contacted them and was told that the second day of our stay was covered by the autopay account, but the first day was not because the autopay account was set up the following day.
This is the exact wording on their website: -
"Auto Pay records the number of charging days a vehicle travels in the Congestion Charge zone and, if your vehicle does not meet the emissions standards, the ULEZ and LEZ. It bills users each month".
On this basis, we fully believed that, as our vehicle passed through the zone within two consecutive days and in the same month, we would be covered by the autopay for our stay, regardless of which of the two dates we set it up, and especially as we set the account up within the allowed 3 days to pay the ULEZ charges.
My question is, does anyone think this is worth us appealing?
Thanks