Hello,
I've received a PCN invoice from APCOA for "Use of a Private Car Park without a valid payment/permit", with the standard £50. This is technically the driver's fault, as they entered the number plate in incorrectly. The car number plate starts with two copies of the same letter, and on the small screen in the standard car park poor lighting the driver did not notice that the machine had registered three presses of the button, so ZZ12ABC became ZZZ12ABC. This is, of course, not a valid UK number plate, but I guess the machine allows eight characters for foreign vehicles.
They still have a copy of the ticket, saying payment until 14:59, and the car left at 15:02 (it's a multi-storey car park, so took a few minutes to leave). I know it's within the 10-minutes grace period that APCOA should allow under the BPA code of practice, so that doesn't worry me. The driver has clearly made a genuine attempt to pay, and did indeed pay, so is there a 'gold standard' thing to write in the appeal box?
Here is the front:
https://imgur.com/a/WJqy27pand the rear:
https://imgur.com/a/tDgznCqEdit: If this matters, the car park involved, Didcot Parkway Station car park, appears to be owned by Great Western Railway. As such it's railway land and POFA2012 doesn't apply? This is the first I've heard about this, and so I might well be completely wrong about this.
Edit 2: Having read the BPA code of practice further, I believe this falls under a combination of 13.3 for the grace period and 17.4 for a minor keying error.