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Ah amazing, thank you so much I failed miserably to find this! They never make these things easy.

It is done, submitted. My heart is pounding (confrontation is not my strong point) but keen to see what happens here. They claim a reply within 15 working days so fingers crossed.

Send the representations online and keep a screenshot of the confirmation page. If for some reason the representation won't fit because of a character limit, put it in a PDF document and upload it as an attachment and in the text box write "see attached representation".

I have at last gathered my composure and was ready to submit all of this but there doesn't seem to be any way to do so online; the only option listed on the letter is by post. I have looked through the Herefordshire Council website and all the documentation and I can't seem to find anything. Would it be okay to print this, write "See attached representation" in the rather small text box on the NTO and post it off or is it much better to do this online somehow?

This is wrong on so many levels, if it was just the Parking officer it would have been one thing but the OP received a call from what I guess is the council and they seemed to have no clue.

As it happens, on top of the angry call from whoever it was, the officer actually radioed someone for advice while I was stood there. I couldn't hear the other side but after explaining the situation he said something along the effect of "Yes, I agree. I'll do that."

@Turbulent-Pack-447 as you will notice, this is the sort of case that makes my blood boil and is the whole raison d'etre of this website

I am absolutely blown away by what you have done for me, I could actually cry. This is an amazing letter. I have never seen such kindness and your offer of further representation is deeply appreciated. You have quite the impressive resume in this area!! Since the moment I was accosted I have felt so alienated and alone. The lady on the phone sounded angry. The CEO was confrontational and kept telling me "This is important. This is important." when my nerves were already shot to shreds waiting for my family and wondering what kind of state everyone would be in. He even waved me into the space and I thanked him, it didn't occur to me that I was doing anything wrong. Thank you so so much.

One small detail I have since double checked is the number that called me on the day - This seems to be that of the Hereford Parking Enforcement office, maybe not the badge issuing office as I assumed, but these may be the same thing?

The only part of your superbly strong letter that scares me a bit is the challenge for them to pursue further action, though they would be daft to do so. Considering how much sleep I have lost over something so relatively trivial I would feel sick if I thought I had coaxed them into additional battles. I trust you of course!

Is there any merit to mentioning the lack of required necessary information as mentioned by user Incandescent a few comments ago? It sounds like your argument is enough on its own (and indeed, is the more important one!)

Again, my eternal thanks for your help and I cannot commend you enough for what you are doing for people like us.

Have not looked through these yet, but for when the NTO comes here are:

Sorry I didn't reply to your previous one - thank you so much for this I'll investigate 🙏

Please post the PCN your challenge and the response in full so we can help.

I found the PCN! I dismantled my glove box and found that it had fallen internally behind the middle part of the dashboard. Unbelievable.

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I just had a brief read through ad there seems to be a repeated theme. Despite assurances from several members you continue to worry about what the council and the CEO said; why?

I am sorry if I sound ungrateful, I am autistic myself and trivial things like this can upset me immensely and I can get quite fixated. I am so thankful for everyone's advice and solidarity and I feel much more reassured.

I have misplaced the PCN itself stupidly, I am continuing to search for it but it's not in the car where I thought it was. I was so distressed and rattled at the time. I have shared the informal rejection letter which is currently all I have.

I have never been in this kind of situation before. I am worried that they will report me to the badge issuing office for misuse of the badge and this would lead to a fraud criminal record and cost me my job. My biggest concern is that if I make the wrong move at this stage (ie. "just pay the fine") it'll condemn me in the future as it will look like I have admitted to using the badge for my own benefit.

However, how long did the episode take ? It seems there may have been some delay.

If you parked, walked to the shop (how long) and then were waiting for your wife to bring him (how long) thats a bit different (but not necessarily misuse).

They called me within a couple of minutes of parking, maybe 4 minutes, I had barely arrived and didn't even have time to do any shopping if I wanted to. The "shop" is a good meeting place because it's right there by the high street where I parked and you can pull up easily and we could do the change over safely. Our house is basically next door to the school so it was easiest for her to get him and bring him to me. I assumed they were nearby but it turned out she was going to get him and leave but got held up slightly because of this toilet stuff. She explained to the CEO over the phone that she just had to clean up something gross. With everything going on with toilet and this ticket we decided to take him to a later sensory session instead. Even this worries me because I wonder if I should have stayed and insisted she bring him so it was more clear what we were doing, but the CEO told me that anything other than the badge holder being present in the car on arrival was an offense so I thought I was done for either way and didn't want to be commiting an offense by parking there anymore.