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Messages - Biggles

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Private parking tickets / Re: Parking Eye PCN – Overstayed free period – Airport Business Park, Southend
« on: May 21, 2024, 03:43:01 pm »
The standard Parking Eye sign boards are there, dotted around the car park - five of them, at a reasonable height, which is why I discounted my friend's chance of claiming insufficient signage.  I posted an example of them in the first post, if you can see anything on there which we can use?

Their CEO is a French chap named Philippe Schaillee, and I cannot find an email for him, other than the executive complaints one which my friend already used, and sent her back to "Rosario".  At this point, I am quite sure that "Rosario" is either a not, or a generic name used by all their customer service people. Costa seem to be very good at hiding their staff email addresses, urging you to use the generic contact form on their website.

"Rosario" wouldn't tell us who the landlord was, even when asked flat out for that information and nothing else.  We've done our own detective work and have finally found out ourselves.  It's a local group of "property consultants", Dedman Gray, who deal with new homes, residential property sales, buying and renting commercial property, land and auctions.  Having got them to confirm that they're the landlords, we're now gearing up to deal with them.
 

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Private parking tickets / Re: Parking Eye PCN – Overstayed free period – Airport Business Park, Southend
« on: May 21, 2024, 02:44:39 pm »
The informal email to Costa's customer service produced the expected "Sorry, we can't help" reply.  Her friend, who also drove and fell into the Parking Eye trap, received the exact same email, word for word.  It's almost like they deal with this sort of event on a regular basis  ::)

Costa customer service reply

She then emailed the CEO via the executive complaints email address and got the exact same email, also from Rosario at the customer services team, again.  Clearly they screen all the incoming emails.

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Private parking tickets / Re: Parking Eye PCN – Overstayed free period – Airport Business Park, Southend
« on: May 19, 2024, 10:51:09 pm »
Many thanks for your input.  Very interesting to get your thoughts.  I also suspected there was more than enough signage to use that as an arguement, so we'll bin that idea.

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Another point will depend on where exactly this Costa is actually located. If it is indeed in the car park of the airport, it may not be on "relevant land" for the purposes of keeper liability.

Having just tried to find the exact location of this Costa Coffee based on the location identified on the NtK, I am confused. Where exactly is this Costa coffee? A Google Maps search reveals only a Costa within the terminal. The NtK says "Costa Coffee Southend Airport, Southend" and on the back of the NtK it states "Costa Coffee Southend Airport, Southend Car Park".

It took me a while to find the Costa myself, not being familiar with the area.  It's so new that there's not much reference to it yet.  It's not on what I know to be airport land, but rather off a spine road called Cherry Orchard Way, to the west side of the airport site.  There are retail parks popping up on either side of Cherry Orchard Way, and the Costa is in one of these new retail parks, here.  The postcode is SS4 1YH. 

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Regarding an appeal point that may or may not work for Plans B and C is a failure to fully comply with the strict requirements of PoFA 9(2)(e)(i) as I cannot see anywhere in that NtK an invitation to the keeper to pay the charge. Because of this, they cannot rely on the provisions of PoFA to hold the keeper liable. As they don't know the identity of the driver (who is liable) they have nowhere to go.

This is interesting.  They have written to my friend as keeper, using her full name.  Should they not have done that? I have instructed my friend to make no contact with them at this point, so they won't get any confirmation of the driver.

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Private parking tickets / Parking Eye PCN – Overstayed free period – Airport Business Park, Southend
« on: May 19, 2024, 02:44:08 pm »
A friend visited the new Costa at the Southend Airport Business Park on May 11th.  Streetview reference is here.

Being a recently opened branch, it’s not one she’s familiar with.  The ANPR controlled car park allows 90 minutes of free parking.  The car park is well labelled with Parking Eye’s boards.  Costa customers wishing to stay longer, up to 3 hours, have to input their car’s reg number into a little tablet beside the counter where you collect your drink. 

My friend didn’t spot the A4 sign on Costa’s door which stated the 90 minute limit, and due to a cluster of people waiting to collect their order, she couldn't see the tablet to enter your details.  Other than the sign beside the tablet, there are no further signs regarding parking, and it was not mentioned at the point of ordering.

A PCN was issued on May 15th, stating my friend stayed for 2hrs 19 minutes.  My friend is the registered owner of her car, and holds the V5.

Plan A is already in action, with an email sent off to Costa Coffee, although from what I’ve seen on MSE, whether they cancel seems to depend on who picks up your email. 

Assuming Plan A doesn’t work, is there anything on the PCN which she can challenge?

PCN page 1
PCN page 2
Car park sign
Tablet beside counter
Sign on door
Tablet by counter

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