Free Traffic Legal Advice

Driver paid £60 charge.

I get what you are saying, but my concern is that the person they are pursuing are a. the lease company, b. my fleet manager - therefore it will ultimately come back to the driver?

Hi all and HNY

Just wanted to update this thread. We submitted as advised here and on 17 Dec 25, received the following reply:

We have received your request to appeal the parking charge xxxx issued to vehicle xxxx. The reason you have submitted for appeal is
I am the keeper of vehicle xxxx. You have been passed my details as the keeper. This is not an admission as to the identity of the driver. I will not be naming the driver. You cannot transfer liability because you have not complied with the Protection of Freedoms Act 2012, Schedule 4 for hire vehicles (paras 13–14). A valid Notice to Hirer must be accompanied by: 1. a copy of the hire agreement 2. a statement of liability signed by the hirer 3. a copy of the original noticeThese documents were not enclosed with your notice. Therefore there is no hirer/keeper liability and the charge must be cancelled. Please cancel this charge. If you refuse, please supply a POPLA verification code.

Your ticket has now been placed on hold while we review your appeal. You'll be notified of the outcome via email within 28 days, though it is usually much sooner than this.

It is now 13 Jan 26, and we still have heard nothing back (yet!)

Appeal has been submitted by the keeper.

I may be back! Thank you.

The driver works for a company and has a lease car through the company. Part of driver's remit is to visit store branches. As they had never visited this store prior, the store manager emailed them to say parking is free for 2hrs. They parked for 1hr 56mins.

Unfortunately, the store manager was incorrect and parking is only free for 90mins, so 26mins over.

We have appealed to their company who states that in her T&C, they is responsible for any parking notices.

I have checked signage and it does state 90mins free. We have had a conversation about not relying on people's words and to check for themselves in future!

However, where do we stand with regards to this parking charge? Should we pay or do we appeal? The image shows the vehicle registration and a picture of them driving.

We're over 60 days since we submitted the challenge (28 March) and we haven't heard anything.

We're over the 28 days now and have had no correspondence back. Is this normal?