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ah, my bad - I will grab some images when I get home!

We went on holiday in April and got a valet parking service at Bristol Airport which we had used before.A while ago we got a penalty notice showing the driver who had picked up the car tailgating a car to avoid paying the exit charge. The image of the driver on the letter looks nothing like either of us.We disputed and showed the booking conversation and evidence of us in airport at time of the alleged breach of contract. The conversation over WhatsApp did confirm the date and time, and other parts of the conversation clearly show we were in the airport and had handed the car over.The charging company came back and said because we don't have a receipt, it is not enough evidence and that we were still liable. We have since now had a debt collector contact us asking for the money. We explained to them the situation, they responded that they are just acting on behalf of their client. I can't see any other claims of this exact nature on her or MSE (although I suspect its probably the same) but would appreciate advice / what to expect next. many thanks