Here's a short checklist that you should keep handy as you progress through this process. After filing your Defence, there is more to do:
1. Do not be surprised to receive an early copy of the Claimant's Directions Questionnaire and the usual intimidating template letter saying they 'intend to proceed'. Nothing of interest there. Just file it. YOU MAY HAVE TO WAIT TWO MONTHS OR SO FOR THE NEXT STEP TO HAPPEN:
2. Wait for your own Directions Questionnaire from the CCBC, or download one from the internet - https://assets.publishing.service.gov.uk/media/664cb5df993111924d9d3928/N180_0524_save.pdf and then complete it.
3. Except in cases where you have filed a counterclaim (which are allocated to your local court quicker and the CNBC is no longer involved) the completed DQ should be returned by email to the CCBC to this address: DQ.CNBC@justice.gov.uk
4. Cc a copy of your completed DQ to the Claimant (or their solicitor if they are using one). Their postal address is on your Claim Form but you can find an email for them by searching this forum.
5. DO NOT USE RECORDED (OR SPECIAL) DELIVERY FOR ANYTHING TO A PARKING FIRM OR THEIR SOLICITOR. DO NOT EXPECT ROGUE FIRMS TO SIGN FOR YOUR LETTERS. IF THEY DON'T, ALL YOU HAVE IS PROOF OF NON-DELIVERY, WHICH IS THE EXACT OPPOSITE OF WHAT YOU NEED! Use a free "Proof of Posting" certificate from a Post Office.
6. Will you have to attend a hearing? Yes - unless the claim is struck out or the PPC discontinues (very common with DCB Legal!). Will that hearing be at Northampton? NO! That's just a central starting point for claims. If you are an individual, you get to choose your local court, and telephone or video hearings are becoming common. Face to face hearings are better though; it's easier to follow the visual cues from the Judge who allow for Defendants being scared and unused to the situation. You do NOT want your case 'heard on the papers' (absolutely no). You want a hearing and you can claim your costs if you win, and you risk nothing (no CCJ, no huge costs) by defending, because if you were among the handful who report a loss you'd have 30 days to pay and it would be less than on the claim form (£175 - £200 total).