Free Traffic Legal Advice

Good morning,

Unfortunately I have received a PCN (contravention 11u) from Kensington & Chelsea council which was issued on 11/01/2025. I was fully aware of of the parking restrictions and attempted to buy a ticket via the pay by phone app, I entered the location and went through to the payment page but for some reason the app kept freezing and hence the payment wasn't debited from my card. I tried a second time and still faced the same issue. Stupidly I decided to take a risk and run to collect my son from his friend's house, upon my return approx. 6 mins later the PCN had already been issued. I know this is probably a long shot but is there any chance of me appealing on the basis that the app didn't work? I did not take any screenshots of the app freezing so I highly doubt the PCN appeal will work. Appreciate any advice on the matter?

Many thanks,

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My son is 7 years old. What's the maximum time allowed for assisted boarding?

Thank you for your feedback. So do I challenge the PCN based on the contravention did not occur as I was picking up my son? Unfortunately I did not take screenshots of the app freezing as I was in a rush to pick up my son as I was already late.