The council are subject to this duty:
https://www.legislation.gov.uk/ukpga/2004/18/section/87This guidance, the Secretary of State's Statutory Guidance states the following:
Authorities should formulate (with advice from their legal department) and then publish their policies on the exercise of discretion. They should apply these policies flexibly and judge each case on its merits. An enforcement authority should be ready to depart from its policies if the particular circumstances of the case warrant it.'Should' does not mean 'must'. However, given that they must 'have regard' to the guidance means they are obliged to consider the recommendation and to explain with reasons why they have departed from the recommendation. Simply not having considered because they forgot or whatever is, IMO, a procedural impropriety.
Have you registered your appeal?
When you have, write to the council and ask when the council considered the Secretary of State's Statutory Guidance to local authorities published in October 2022 pursuant to s.87 TMA and to supply a copy of the committee report and applicable minutes or Cabinet member decision.