Are you the owner of the van, and hold the V5C Registration Certificate, which is up-to-date ?
Your questions
• does returning before service strengthen the loading defence?
Assuming you told the CEO what you were doing, yes, as he should have added it to his notes
• is a 9 minute observation sufficient to rebut loading?
No. Loading is loading and includes every activity linked to that loading, but you will have to explain why you
were away from the vehicle for 9 minutes. If they try to tell you loading is only what is done at the roadside,
then b3 aware that this is complete tosh
• how best to deploy the illegible PCN point?
Probably not a winner, as it would have been readable when the CEO printed it off. If you were at the car before it
was served, how come it got wet ?