Hello,
On 8th April around 18:40 my vehicle broke down and I managed to move my car to the side on a red route. It was a red route and behind a bus lane. I have received a PCN from TfL on 20/04/2026
[please see link :
On the 8th April, after I managed to get the car moved to the side of the road, I requested assistance from RAC while on the red route via online reporting (this is their preferred method). I received text messages saying that they are trying to find someone to attend. [I attach the text messages I received from RAC here :
Eventually, they sent a link saying they will get to me between 22:40 and 1:40. I had a vulnerable passenger and hence I called RAC over the phone and they said they will try to get someone there to me sooner if they can. The estimated time from RAC's arrival never changed online so I called a member of my family, we added water to the car and managed to get it started and I drove slowly, sometimes stopping along the route home to make sure I got the vulnerable passenger home in time for medication etc.
Is it possible to appeal this PCN at all and what are the chances of success?
There is a slight complication in that RAC never attended and I changed my car on the 12th of April and now have a different breakdown provider and a different car. The old car has now been scrapped. I called RAC today to request for the transcript of the phone call I made and all messages they sent to be formally sent to me. They have logged it as a complaint I think and said it may take upto 21 days for a response but as I no longer have a breakdown cover with them they couldn't find my details (although someone else form RAC said to me that they saw a record of me reporting it one of their systems when I called yesterday).
Any help or advice would be greatly appreciated.
Thank you very much!
