Here is the rep I sent after the charge notice. It seems to be debatable as to what can be done. I don't think I had a misunderstanding after requesting the DVD footage, I wasn't informed - there is a big difference between the two. I think it is there duty to give you all the correct information at each touchpoint and this has not happened. As I had already engaged with the process which was not fulfilled by TFL/Royal Mail and not informed about the hold being only 14 days then I think that negates their argument that I made a late representation. ANyway, the one I submitted is below and I will make the FOI requests mentioned in original post. If anyone can give me clear advice as to what to do before tonight, it will most gratefully be received as I earn very little and cant afford to pay it.
Thank you
PCN representation:
From viewing the footage the signage (at the side of the bay) is not clear to any motorist unless they are driving head on into the bay which would be impossible. To make the restrictions clear there needs to be signage at the head and foot of the bay as this is in the direct line of sight of the motorist. (See picture) Secondly, seeing two motorbikes parked in the bay lulled me into a false sense of security as I cannot find any information on TFL whether motorbikes are exempt from red routes during restricted hours. It is my belief that properly located signage would have prevented me from stopping in the bay.
Charge certificate representation:
I contacted TFL to receive the footage of the contravention on 1 November - I was not informed of the 14-day on hold timescale at this time. The footage did not arrive, and I called back on 30 November, I was told the PCN had been on hold since 4 November but not that there was a 14-day limit. Therefore, TFL missed two occasions to give me correct information which would have affected the outcome of my handling of the appeal. It was agreed that TFL would send the footage again. I did not receive it again and thought it may be down to the Xmas post however a Charge certificate was issued without me having any recourse to the footage. I called again saying this is not right as I haven’t been sent the footage. This was sent registered post and I received it within a few days. If TFL had informed me on 1 November and 30 November that there was a 14 day hold limit, then I would have responded well within the time frame rather than wait for the footage to (not) turn up.
There is no reason for me to research further as I had been in contact with TFL and did not know that they had not given me full information so that I could make an informed decision.
Therefore, the PCN needs to be reset to the original discounted amount and the above representation to be taken into consideration.