Free Traffic Legal Advice

Hello,

I've got a PCN from TfL on the basis of driving in the bus lane.
I have submitted a representation following the PCN (I travelled several meters in the lane following a U-turn), but never received a response to it.
Now I have received "Enforcement notice".

Timeline of events:

1. 19th of December 2024 - PCN generated.

2. 24th of December 2024 - The representation was submitted
  I did not receive a confirmation email (email I entered is correct), and in the online system the fact of submission of representation is recorded - I also have a photo of representation submission.
  The system noted that the PCN is "on hold".

3. No response on representation by either email or post

4. 06 February 2025 - Enforcement notice generated (and full amount now payable)


This does not seem, correct?


I wonder what proper action shall I take with regards to not receiving a response on my representation and the PCN going straight to Enforcement?
I have attached a log from TfL website to this post along with the other documents.

This seems to be somewhat similar to: https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/46-stopped-where-prohibited-gt-representation-made-gt-no-decision-received-gt-no/
Does TfL have issues sending emails on representations?

Ideally, I would like for my appeal to be successful, but at the very least, get a response/rejection on my appeal and have a chance to pay the discounted rate. It seems unfair going from "appeal with no response" to "now you have to pay the full amount"...

Original PCN:


Record of representation (I have never received confirmation email despite my email being correct):


Enforcement notice:


Log from TfL website:

Went on a journey looking through my inbox trying to find the representation rejection.
It seems that the way how TfL sends their email is dodgy which results in it being hard-marked as "spam":




Now, this does not seem like a "reliable" mechanism of communicating rejection...
How can I approach this to at least get the opportunity to pay the discounted rate?

Check the location of the alleged contravention - It should say "ELTHAM RD" not "ELTHAN RD".

There's your get-out right there.

I'd go for something along the lines of "I challenge liability for PCN xxxxx on the basis the alleged contravention did not occur. The location of the alleged contravention does not exist. It therefore follows that the PCN must be cancelled."

I have a technical appeal against the PCN wording too.

I have prepared the following representation for this, can people criticize please:

Address/Name
[Date]

Transport for London
Parking and Traffic Penalty Office

Subject: Formal Challenge to PCN Number XYZ

Dear Sir/Madam,

I am writing to formally challenge the issuance of PCN number XYZ.
I challenge liability for PCN XYZ on the basis that the alleged contravention did not occur.
The location cited in the notice "ELTHAN RD" does not exist in the Transport for London road network.
As such, the premise on which this penalty charge is based is factually incorrect.

In light of the above, I request that you review the details of this case and cancel the PCN accordingly.
I would appreciate a prompt confirmation of the cancellation.

Thank you for your attention to this matter.

Yours faithfully,

[Name]

I am not mentioning in the formal appeal:
1. their failure to deliver informal appeal rejection properly (see above - their letters go to Gmail spam automatically due to some IT issues on their end)
2. my previous informal appeal where I was trying to explain why I was in the bus lane (can they use this informal appeal against me if I didn't challenge the street name first hand?)

Update:
Checked through appeals registry, the following seems very relevant:
https://drive.google.com/file/d/1NSSZCOrldWVe5CjCfMNlYttVo-wRx9rw/edit
https://drive.google.com/file/d/1JcyjBp4pgCmRnwVF8J5FBclrMHZqBWDC/edit
https://drive.google.com/file/d/11gX81OPL8CtmLSJVW4BGp8uETK-2sAFg/edit
https://drive.google.com/file/d/1zmFfde9dWul8UaT_lMWiobKsxrnDGLWK/view