3. Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
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Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
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Request: Help drafting appeal — PCN AF11806619 (Station Road Ilford)

Short summary:

    Date: 25/10/2025. Reg: WM**HSA. Location: Station Road, Ilford. PCN AF11806619 (code 11u).

    I parked ~11:25–11:26, tried to start the free 1‑hour Ringo session but had mobile data issues after switching operator the day before.

    Went into Lidl (short walk way) to use Wi‑Fi but still had issues. Got an error on Ringo app, but did not take a screenshot as I was stressed that the session had not started. Eventually data worked at 11:29 am but Ringo session shows 11:30–12:30. CEO observation recorded 11:28–11:29 and PCN was issued 1 min before my session start.

    I returned to the car at 12:25 pm and the CEO advised me to appeal. He confirmed there is no observation period applicable as per Redbridge council policy.

    Evidence: scanned PCN, Ringo session history (11:30–12:30),
Potentia Evidence that I had not parked car for long enough before getting ticked: PayByPhone email receipt 10:36–11:36 for Newham location, possible store receipt or google wallet payment timed at 11:07am.

11:07 to 11:25 am covers time to unload shopping trolley in the car, return the trolley to the shop, drive from Fifth Avenue (Newham) to Station road (Ilford) via Romford road with some traffic due to works going on the road. Not sure whether I need to go into all these details in the appeal.

What I need from the forum:

    Advise on the appeal wording potentially highlighting: immediate attempt to pay, app/connectivity failure, session confirmed at 11:30, PCN issued 1 min before session registered, and council’s 1‑hour free policy.

    Quick view on whether the “1‑hour free” point is worth pressing.

    Whether to request Ringo logs and CEO bodycam/CCTV now or wait for Notice to Owner.

Here is my draft appeal:

To: London Borough of Redbridge Parking Services PCN No: AF11806619 — Reg WM**HSA

I challenge this PCN. I parked at Station Road on 25/10/2025 at ~11:25 and immediately tried to start the free 1‑hour Ringo session but suffered mobile data/connectivity failure. I entered Lidl to use their Wi‑Fi and repeatedly attempted to register. My Ringo session history shows 11:30–12:30. The CEO’s observation is recorded as 11:28–11:29 and the PCN was therefore issued possibly few seconds before my session registered. I returned at 12:25 and was told to appeal.

Grounds: genuine attempt to pay; app/connection failure; PCN issued few seconds before successful registration; council operates a 1‑hour free policy — my session covers that hour. Please cancel the PCN or supply the evidence (Ringo logs, CEO notes, photos, CCTV/bodycam) you rely on so I can respond.

Yours,
XYZ

______________________________
Attachments:
1. Parking Penalty Charge pdf
2. Screenshot Ringo Session
3. Screenshot PayByPhone Payment Receipt Email
4. Google Street View Location
« Last Edit: October 31, 2025, 11:50:58 pm by zzzatang »
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Re: Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
« Reply #1 on: »
You've identified the main points, so submit reps on the basis of your points, and state plainly that the contravention did not occur because the first hour of parking is free. Make sure you emphasise that you were starting a session in order to park for the free hour, therefore the council have lost no money. ALso point out that obtaining a session by phone is no different to that of using a ticket machine, in that time is always allowed for obtaining a ticket. Can can explain that you had difficulty with the phone signal and getting your parking app to work, but this only took a few minutes.

However, such is the venality and rapacity of London councils, that they always reject informal challenges, knowing that most people then just cough-up to get the discount. Is this going to be you ? Appeals have been won on the basis that if a council allows the first hour of parking to be free then a PCN for not paying the parking charge is a nullity if the PCN recipient can show a parking session was established close to the time of the PCN

Others here will hopefully tell you more.
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Re: Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
« Reply #2 on: »
Let's see the PCN and the RingGo receipt.

A difference of one minute while taking out a session should be enough as long as you are credible in trying to do so as it looks like you are.

You met the CEO an hour later? That's corroboration of 1 free hour perhaps also.
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Re: Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
« Reply #3 on: »
Quote from: Incandescent on October 31, 2025, 11:29:55 pm
You've identified the main points, so submit reps on the basis of your points, and state plainly that the contravention did not occur because the first hour of parking is free. Make sure you emphasise that you were starting a session in order to park for the free hour, therefore the council have lost no money. ALso point out that obtaining a session by phone is no different to that of using a ticket machine, in that time is always allowed for obtaining a ticket. Can can explain that you had difficulty with the phone signal and getting your parking app to work, but this only took a few minutes.

However, such is the venality and rapacity of London councils, that they always reject informal challenges, knowing that most people then just cough-up to get the discount. Is this going to be you ? Appeals have been won on the basis that if a council allows the first hour of parking to be free then a PCN for not paying the parking charge is a nullity if the PCN recipient can show a parking session was established close to the time of the PCN

Others here will hopefully tell you more.

Thank you for your quick response. I will update the draft with some of your suggested wordings and wait for few more responses before I post an updated version.

I agree 100% with you on how councils behave and push us into paying the discounted amount.
I have gone till the London Tribunal stage once last year with the help of this forum and would take the council till that stage.

The only question is whether there is enough material at hand to win the (future) appeal ?

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Re: Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
« Reply #4 on: »
Quote from: stamfordman on November 01, 2025, 11:00:19 am
Let's see the PCN and the RingGo receipt.

A difference of one minute while taking out a session should be enough as long as you are credible in trying to do so as it looks like you are.

You met the CEO an hour later? That's corroboration of 1 free hour perhaps also.

I have provided the hyperlink of the PCN and the RinGo receipt at the end of my original post under the 'Attachment section'

For everyone's benefit I have relisted them below:

1. Parking Penalty Charge pdf  https://app.box.com/s/oebi9c59uq2mwln2836oyr083g7nmk0p
2. Screenshot Ringo Session https://app.box.com/s/vp96ak9j0o57m11ab73ucq7tbgklx6rw
3. Screenshot PayByPhone Payment Receipt Email https://app.box.com/s/2l3zftl6darlucq5o7zfgwy745u53u7c
4. Google Street View Location https://maps.app.goo.gl/azbLQh3CqbmkMnxp8
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Re: Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
« Reply #5 on: »
Submitted the appeal few minutes ago.
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Re: Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
« Reply #6 on: »
Hopefully, the final update on this PCN (for future reference):

I received a letter confirming the council has 'as a gesture of goodwill' cancelled the PCN.


https://app.box.com/s/ub7wt3900y5u21d48jtakiuxofj7ay1p
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Re: Redbridge, code 11u Parked without payment of the parking charge, Station Road ILFORD
« Reply #7 on: »
Quote from: zzzatang on December 09, 2025, 06:04:20 am
Hopefully, the final update on this PCN (for future reference):

I received a letter confirming the council has 'as a gesture of goodwill' cancelled the PCN.


https://app.box.com/s/ub7wt3900y5u21d48jtakiuxofj7ay1p
The usual arrogant reply we see so often, but well done, anyway.
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