Free Traffic Legal Advice

In normal circumstances, any PCN served more than 28 days after the date if contravention can't be enforced.  However as you car is leased, that deadline can be extended, although I'm not 100% sure how long they get for that so worth exploring.

You should also call TFL without delay to request a copy of the video footage which they will send to you on DVD in the post.  They are the only London 'council' which doesn't have the technology to view it online!

They should put the PCN on hold while they do this but get confirmation of this when you call.

When the DVD arrives upload it and post a link back here.

Dear @MrChips, I called TFL on 4th April to do exactly this. I was told the video would be sent and the PCN on hold until then. This week I received a charge certificate for £240 !

When I called TFL they said I was supposed to call them back when I did not receive the video. I do not remember this being a part of my conversation with the agent and even wanted to request the audio recording of that call to confirm. They said they would not rescind the charge certificate although I was well within my 14 days when I called to request the initial video. They have no put another pause on the charge certificate as I have requested the video yet again.

Please see a copy of the letter I received attached.
Can they blame me for the escalation? I honestly do not remember them saying this about the 14 days, Infact the impression I got was that it could take longer than 14 days which I wasn't surprised about. I was tempted to call them a few times to ask where the video was but didn't want to speed up the process for myself. *sigh and roll eyes*

What can I do about the escalation as I await the video? According to them, I failed to make representation but they just stole that opportunity from me.

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@MrChips , yes, sorry 4th March.

That is such a shame. Any idea where the best route of complaint would be? I am really upset about this as effectively they would be saying I've lost my right to appeal and paying 4x the amount! I'm a mother on maternity leave and living hand to mouth as is! It's ridiculous!

Thank you still @MrChips ! Much appreciated

Thank you @Hippocrates

Forget the video for now you must concentrate on getting them to recind the charge certificate, thus reopening your route to appeal or you cannot engage

Do it all via e mail not telephone

TFL were going to send me a transcript of my interactions with them to me to use as evidence to contest the charge certificate being issued.

After requesting the footage a third time, it finally got sent but whilst awaiting the transcript, I received an order for recovery.

Now I feel this is all still grossly unfair because the charge certificate should never have been issued to me in the first Instance but because I did receive the pcn and didn't appeal (whilst awaiting them to send me evidence) I don't see myself fitting into any of those boxes outlined in the PE3 forms.

How do I even proceed to challenge them for essentially robbing me of a fiar chance to appeal?

I called them today to request the transcript again and then to complain. They said a manager will call me tomorrow to see if we can resolve this. Hoping this will go well.


Any further advice will be very greatly appreciated.

Many thanks.