Free Traffic Legal Advice

For meaningful advice please have a read of
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/

and post up both sides of the unredacted PCN and a GSV link to the location.

Try https://imgbb.com/

upload each image separately there and post the resulting BBCodes here.

Your reg mark is on view to thousands every day and the experts here will ask for it and the PCVN no. for good reason.

Here you go (you have to scroll down for the BBCodes)

OP, will you pl start at the beginning.

I suggest..

I regularly park at this location/use the council's paybyphone facility. Within the last ** weeks I have had difficulty extending current parking sessions and have had to wait until their expiry. I contacted the council/RingGo in this regard on **, see attached.
On Fri. 7 June I parked at the location and bought ** hours' parking, expiry time ***. At *** I tried to extend this until ***, however the app/site would not allow me to do so. I managed to pay for a new parking period commencing at ** by which time the PCN had been issued.

OP, issues for me:
Does this location allow parking periods to be extended or are they limited in any way;
GSV shows a simple payment bay without a 'no return within X hours' restriction. Pl confirm.

If parking periods cannot be extended but there isn't a 'no return within' restriction this could account for the circumstances you've set out.

At what time did the paid-for time referred to in the PCN expire?
At what time did your next session commence and when and how did you purchase this?
The time of contravention is 15.40.

And who is the vehicle's registered keeper and are their DVLA details current?

Thanks.

May we see what you wrote please.

As far as the CEO was concerned they saw a car after the expiry of paid for time and probably waited until the 10-minute 'grace' period elapsed before issuing the PCN. Obs time is not a required component of a PCN, however it would be normal practice for a CEO to observe a vehicle in such situations to eliminate the possible exemptions of the driver being away from their vehicle but at a payment machine/loading etc.

As far as the council are concerned they have a car with expired parking rights being in contravention for 12 minutes before a PCN was issued. They do not know that you bought a new session at 15.46 and being cynical would put this down to the driver finding a PCN and then trying to repair the damage.

As I understand it, you get one hit with this council at convincing them to cancel the PCN with the discount preserved. IMO, this would require you to show at least that you tried to extend prior to 15.28 and to explain why you did not do so within the 10-minute grace period but only after the contravention.

I suggest you test your proof here for comment.

The 14-day risk-free discount period ends on 21 June(because 'within 14 days means 14 days after 7th) but I suggest you don't test them on this point because they're just as likely to think that it means 14 days beginning on 7th, so I would target 20th for the latest date for submission of your challenge. 

@Vizard we need the PCN number and number plate, without this information we can't do the most basic of checks.

Thank you. However I made representation on the basis of Ringgo not working correctly, with appropriate evidence. They replied yesterday with a cancellation of the PCN.