Free Traffic Legal Advice

Dear Parking Services,
I am writing to appeal against the Penalty Charge Notice issued to my vehicle (registration *** ***) for allegedly parking without a valid permit outside my home on 20/10/2025.
The PCN was issued because my virtual Blue Badge resident permit had not renewed correctly. However, I had acted promptly to renew the permit following your reminder email on 27 September. I logged into my RingGo account, completed the renewal process, and uploaded the required documents, including both sides of my Blue Badge. I left the session believing the renewal had been successfully completed.
When I later discovered the PCN, I contacted Parking Services by telephone. During that call (recorded on your system), your adviser, Victoria, confirmed that my renewal application had in fact been submitted but was suspended because the system had not received my uploaded documents. She also confirmed that those documents were visible on an older application and that she subsequently uploaded them to the renewal and authorised the permit while we were on the call. I received an email confirmation moments later confirming the permit was active and valid.
This demonstrates that I had taken all reasonable steps to renew the permit on time and that any failure in document attachment or system processing occurred on your end rather than mine. The permit is now active and covers the same vehicle and address, showing that I remain eligible for the concession.
In light of these facts, I respectfully request that the PCN be cancelled, as the contravention arose from an administrative error rather than any failure to comply or intention to avoid payment.
 
Thank you for your understanding and consideration.
Yours faithfully,

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