It is now clear that Transport for London has failed to comply with their statutory obligations in multiple respects, giving rise to procedural impropriety.
Under Regulation 13(1)(a) of the Civil Enforcement of Road Traffic Contraventions (England) Representations and Appeals Regulations 2022, TfL was required to serve the Notice of Rejection with the prescribed appeal form. Their letter of 12 June 2025 confirms they did not do so. This omission prevents the statutory appeal window from starting and invalidates any subsequent enforcement steps. Issuing a charge certificate on 2 June 2025 was therefore unlawful under Regulation 21(1)(a), which only permits such action where a valid Notice of Rejection has been properly served and no appeal submitted within time.
You have correctly attempted to lodge an appeal by email to London Tribunals, attaching all relevant TfL correspondence. If the tribunal accepts this, the matter can proceed. If they reject it for being out of time, you should wait for an Order for Recovery and then file a statutory declaration using form TE9 on the ground that you did not receive the Notice of Rejection with the appeal form. This will cancel the charge certificate and reinstate your right to appeal.
Your substantive ground, that you entered the bus lane solely to access adjacent premises, is supported by Regulation 4(3)(d)(i) of the Bus Lane Contraventions (Penalty Charges, Adjudication and Enforcement) (England) Regulations 2005. That exemption must be considered.
You should not pay the £240 demand, as doing so will waive your right to contest. If the tribunal does not respond within ten working days, send a polite follow-up. TfL’s conduct is also open to complaint to the Local Government Ombudsman for maladministration.
The process has been mismanaged by TfL, but you have clear remedies and strong grounds to have the enforcement action set aside.
