Author Topic: Paid for parking via PayByPhone, instead of Ringo  (Read 1015 times)

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Paid for parking via PayByPhone, instead of Ringo
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I parked up and saw the following sign which said "Pay by Phone...", I took this to mean use the PayByPhone app to pay for parking, so did so before rushing into my appointment. I came out to find I had a ticket. It turns out you have to use Ringo to pay for parking here, despite the sign referencing another app that exists. Seems very misleading to me! I submitted an appeal but Redbridge had responded saying there's sufficient signage in the area which says to pay by Ringo... Will I clearly didn't see it! And I was clearly not trying to bump the system given I did pay to park. Do I have any grounds to appeal again or shall I pay the reduced fine?

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Re: Paid for parking via PayByPhone, instead of Ringo
« Reply #1 on: »
I may have something for you but I need to see the PCN with no redactions.

Plus your challenge and their rejection.

How long did you pay to park and what were you doing.
« Last Edit: April 11, 2025, 10:20:25 pm by stamfordman »

Re: Paid for parking via PayByPhone, instead of Ringo
« Reply #2 on: »
Please also post a GSV link to the location.
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Re: Paid for parking via PayByPhone, instead of Ringo
« Reply #3 on: »
Hiya, thanks for getting back to me.

I've attached the online PCN (with personal details redacted).

I don't have a copy of my challenge as they didn't email me a copy, but I effectively said what I said here.

I've attached a photo of their response to my challenge. They say there is sufficient signage in the area. However, there is no signage about Ringo facing the road, where I was standing when I parked and paid. I had to stand on that side, as that is the direction that the main parking sign faces. There is only signage about Ringo facing towards the pavement, which I have only now just realised having looked at the online PCN. Having read the sign and been satisfied that I needed to pay via the Pay by Phone app, I had no reason to think I needed to go to the pavement side to investigate further. I simply paid and crossed the road. I paid for one hour of parking and went to a medical appointment.

I actually returned yesterday to take a video of where I parked, which I've also attached. I still didn't realise there was  signage about Ringo on the pavement side when I returned. As mentioned above, I've only noticed that now, having looked at the images on the online PCN.

Here's the Google street link
Find local businesses, view maps and get driving directions in Google Maps.
Find local businesses, view maps and get driving directions in Google Maps. · maps.app.goo.gl


Given that I actually paid for parking (via the Pay by Phone app, as the sign says "Pay by Phone") and, given there is no Ringo signage visible from where I had to stand to read the main sign, I feel like Redbridge council surely don't have any grounds.

Any help or advice with a further appeal would be much appreciated!

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Re: Paid for parking via PayByPhone, instead of Ringo
« Reply #4 on: »
File for video of the area was too large so have put it in a WeTransfer

The simple, quick and secure way to send your files around the world without an account. Share your files, photos, and videos today for free.
we.tl

Re: Paid for parking via PayByPhone, instead of Ringo
« Reply #5 on: »
I did ask you to post the PCN without redactions as per:
https://www.ftla.uk/civil-penalty-charge-notices-(councils-tfl-and-so-on)/read-this-first-before-posting-your-case!-this-section-is-for-council-tfl-dartme/

But you have just about provided enough detail although we have no individual council pics and no PCN.

I'll let you know what to do tomorrow if I feel like it. 
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