I am being told that regardless of the information that I have presented to them, that is the registered keeper and responsible for the debt for the parking charge on the notice to owner. Right?
Your information is correct: the registered keeper is liable.
I have contacted the council by both email and telephone
Have you had a response to the e-mail? What was the response on the telephone?
You have 28 days beginning with the date of service to pay or make reps against the NtO. By my calculation (please post up the remaining sides of the PCN) the
28th day was yesterday (16th).
Please check the online status of the PCN, report here the status history, and, if the site lets you, make reps against the PCN
today.
If (IF) they treated your e-mail as reps they should issue a Notice of Rejection and may re-offer the discount.
Others here with more knowledge than myself will advise further, but you must take some action today. The next stage of the enforcement process sees the penalty increase by 50%.
EDIT:
The date on the notice to owner is the 17th APRIL 2024, I HAVE CHALLENGED FORMALLY BY THE LIVERPOOL CITY COUNCIL WEBSITE TRANSPORT SECTION TODAY.
I'm very sorry I missed this earlier - my apologies.
Did you get an acknowledgement of your formal challenge?
Please post here a copy of what you submitted and also a GSV link to the location.
You may also wish to enquire of the driver what happened to the original PCN.